Field Service Engineer I

3 weeks ago

Saint Petersburg, United States Plasma-Therm LLC Full time
Job DescriptionJob DescriptionDescription:

SUMMARY:

Plasma-Therm Field Service Engineers travels to Customer sites to provides comprehensive onsite support for installations, upgrades and repair efforts on assigned Plasma-Therm equipment. Maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety guided by Plasma-Therm’s core values.


DUTIES AND RESPONSIBILITIES:

  • Installs, commissions, and maintains products at user’s site. Performs modifications or retrofits as needed
  • Maintains complete and detailed knowledge of products and applications
  • Troubleshoots, diagnoses, and calibrates products via telephone or at user’s site
  • Provides training for customers and others in the effective operation, calibration, and maintenance of products
  • Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
  • Consistently achieves results in responding to Customer and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues. Provides technical assistance in any manner as required.
  • Demonstrates leadership and teamwork throughout all job responsibilities
  • Maintains accurate records and issues complete and timely reports on equipment operations. Creates and maintains documentation to help others learn and execute technical projects
  • Responsible for corporate toolbox
  • Provides support to the factory and trade shows as required
  • Maintains contact with Field Service Coordinator to facilitate effective scheduling
  • Assists in technical support department by responding to customer inquiries
  • Other duties as assigned
  • It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC


SUPERVISORY RESPONSIBILITIES:

None

Requirements:

QUALIFICATIONS:

  • Associates Degree from two-year college or technical school
  • Minimum three years of related experience.
  • Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport


SKILLS AND ABILITIES:

  • Ability to read and interpret technical journals and reports
  • Ability to obtain necessary Visa(s) to support customers as assigned
  • Ability to compile reports and compose routine correspondence
  • Ability to communicate effectively with customers, and respond to common inquires, complaints, and requests
  • Ability to effectively deal with customers and negative situations
  • Ability to define problems, collect date, establish facts, and draw valid conclusions
  • Ability to travel extensively to support customer needs - 90-95% East Coast-Based Travel Required


WORK ENVIRONMENT and PHYSICAL DEMANDS:

  • The normal work environment is typical of a business office, manufacturing operation with laboratory and clean room facilities. Work is performed at the factory and individual customer sites as required
  • The incumbent is routinely required to sit, stand, walk, stoop, kneel, touch, see, and hear, and may be required to lift or move up to 50 pounds; over 50 pounds with assistance
  • While performing the regular duties of the position, the incumbent is regularly exposed to moving mechanical parts, risk of electrical shock, and possible exposure to toxic or caustic chemicals. The incumbent must be able to wear safety equipment and follow safety instructions.


Plasma-Therm is an equal employment opportunity employer, in accordance with applicable federal and state laws for qualified employees and applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, gender identity, marital status, genetic information, protected veteran, or disability status. When requested and necessary, we provide reasonable accommodations for qualified individuals with disabilities.

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