Community Experience Representative
3 weeks ago
Community Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.
Essential functions include but are not limited to the following:
- Meet and greet members, their guests and visitors, and program participants and families, as they arrive
- Support the smooth operations of all welcome desk functions
- Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
- Participate in all required trainings
- Assist members with purchases of retail goods and/or services
- Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
- Assist with updating reference materials, such as safety guidelines and required logs and ledgers
- Support programs, and the cross-selling of programs whenever possible
- Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
- Adhere to the Code of Conduct
- Additional duties, as may be assigned by the supervisor
Education and Experience:
- A minimum of a high school diploma, or an equivalent combination of education and experience
- A strong customer service and sales orientation
Additional Qualifications:
- A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
- A strong track record of consistently providing excellence in service, and quality of work
- Proficiency in using technology and/or office skills, as could be required on the job
- Experience working in high-performing, collaborative and constructive teams
- Current CPR, AED and First Aid certification is a plus
- Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.
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Tarrytown, United States Jewish Community Center on the Hudson Inc. Full timeCommunity Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.Essential functions include but are not limited to the following:Meet and greet members, their guests and...
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