![Community Care of North Carolina Inc](https://media.trabajo.org/img/noimg.jpg)
Director of Clinical Product Design
6 days ago
Establishes the vision for CCNC’s approach to provider and patient-based technology capabilities.
- Responsible for helping to develop overall product vision & strategy in support of enterprise strategy.
- Applies knowledge of technology enabled solutions to improve CCNC’s clinical decision support tools and drive performance in value-based care delivery.
- Identifies technology applications to improve patient engagement in preventative care and self-management of chronic conditions and
- Improves technological capability to make care management referrals and improve two-way communications between practices and care managers.
Stays abreast of competitor tools and new patient and provider-focused technologies.
- Surveys landscape for innovations, competition, emerging needs.
Solicits, collects, and distills information from internal and external customers on their technology needs.
- Builds customer relationships; attuned to customer wants & needs through regular in person and virtual practice visits and provider meetings.
- Identifies both hard and soft benefits to product enhancements and weighs these against costs.
Develops CCNC development roadmap based on CCNC’s strategic priorities for driving performance in value-based contracts and customer feedback regarding desired functionality.
- Maintains awareness of analytics & technology team’s capabilities and bandwidth.
- Works with internal stakeholders to ensure timely, error-free deployment.
- Skilled in identifying both hard and soft benefits to product enhancements and weighing these against costs.
Drives adoption across other stakeholder groups (both internal & external).
- Develops overall marketing, training, and deployment strategies.
- Trains the trainer & other interested parties.
- Works with Communications to develop training & other collateral.
- Develops and deploys training to practices and internal teams and serves as resource to help practices optimize use of the tool to drive performance.
Qualifications
- Four-year degree in business, technology, or healthcare related field.
- 7+ years’ experience in a product development, ownership, and/or delivery role.
- Knowledge of product lifecycle management principles & practices.
- Working knowledge of healthcare quality measures and using data to drive performance improvement.
- Minimum of 3 years working in the healthcare industry with a focus on value-based care delivery.
- Knowledge of healthcare population health, quality improvement, and cost containment concepts.
- Ability to build and manage a product roadmap, with an eye to demonstrable value delivery.
- Ability to effectively communicate and facilitate at an executive leadership level.
- Strong conflict resolution, negotiation, consensus building skills.
- Solid analytical, problem-solving and financial analysis skills.
- Ability to build and manage relationships across the enterprise.
- Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time.
- Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices.
- Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds.
- Travel within the region and/or state.
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