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Data Entry

4 months ago

Miami, United States Icon V Full time
Job DescriptionJob Description

Job Title: Data Entry / Customer Service Representative

Company: Icon V


Location:Miami, FL

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.

Icon V is currently seeking a detail-oriented and customer-focused individual to join our team as a Data Entry / Customer Service Representative in Miami, FL. This role requires a combination of data entry skills and exceptional customer service abilities to support our clients and internal teams effectively.

Responsibilities

  • Accurately enter customer information, orders, and transactions into the company database.
  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Provide product and service information to customers, addressing any questions or concerns they may have.
  • Process orders, returns, and exchanges according to company policies and procedures.
  • Collaborate with other departments, such as sales and logistics, to ensure timely and accurate order fulfillment.
  • Maintain customer records and update account information as needed.
  • Follow up with customers to ensure satisfaction and resolve any issues or complaints.

Requirements

  • High school diploma or equivalent.
  • Strong typing skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with CRM software is a plus.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities