Logistics and Transit Dispatcher

2 weeks ago

Durham, United States Grace Federal Solutions LLC Full time
Job DescriptionJob DescriptionWe are Grace,
Grace Federal Solutions' greatest success is the employees of Grace. At Grace, we recognize the significant role each Grace employee plays in helping to grow and transform the company. Grace follows 5 principles: client service, purpose, mutual respect, collaboration, and accountability. To build the best healthcare services company that includes support services, consulting services, project management, information technology, data modernization, and talent acquisition; we need the nation's most interesting and talented people. Do you have what it takes to be a Grace employee? If so, we want to talk to you.

Note:All candidate must have a valid license in good standing because driving a van may be required from time to time.
Schedule: 
Wednesday – Friday 3pm – 10:30pm
Saturday  –     Sunday 2pm – 12:30am
Off Monday and Tuesday
Occupational Summary

The Dispatcher for Transit Operations performs transportation and paratransit (Americans with Disabilities Act/Van Services) scheduling, routing, and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers.

Work Performed Provide

  • Transportation and paratransit dispatching and routing services to students, employees, and disabled individuals certified under the Americans with Disabilities Act (ADA); dispatch fixed-route and paratransit vehicles as appropriate.
  • Assist in the planning and Scheduling of student and employee transportation routes, and the assigning and reassigning of drivers and equipment; check bus routes to ensure integrity of schedules.
  • Create, maintain, and monitor computerized daily manifests/schedules for dispatching and routing transit services; modify and update schedules to improve services.
  • Monitor computer and two- way radio for information regarding scheduling issues and field situations; notify field supervisor of situations requiring attention.
  • Routinely monitor and track D.O.T. schedules as well as workforce driver licenses. Receive, screen, maintain and update Van Services applications for mobility-impaired transportation services.
  • Perform a wide variety of clerical duties including answering a multi- line phone, receiving and sorting mail, and data entry and typing duties; maintain accurate records, logs and files on transportation and paratransit services; create monthly reports.
  • Provide a variety of transportation information to passengers, the general public and other public agencies; provide quality customer service and respond to public inquiries and requests for service in a courteous manner,
  • The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications Education/Training

Work requires the ability to operate radio/console equipment and transmit information generally acquired through a high school education and 2 years of experience

Experience

Work requires two years of experience in a related position to become familiar with dispatching procedures and accepted clerical practices involved in maintaining logs and files and in handling switchboard communications.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

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