Scheduler/PCT

Coffee Regional Medical Center

Scheduler/PCT

POSITION SUMMARY

• Position requires utilization of clinical knowledge to maintain efficient outpatient infusion/chemotherapy scheduling and like services performed in the Chemotherapy/Infusion Therapy Clinic. Interfaces and communicates with physician offices and maintains a positive, constructive working relationship. Performs related tasks as required. Is dependable and remains flexible in staffing patterns, routines, assignments, and schedule changes.

OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

A. Knowledge, Skills and Abilities

• Excellent customer service skills.

• Reads and understands the English language.

• Ability to think critically and analytically with little or no supervision.

• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.

• Ability to process information and prioritize.

• Possesses exceptional verbal and written communication skills.

• Possesses independent work habits, is self-reliant and self-directed.

• Ability to learn, adapt, and change as required by the job functions.

• Ability to maintain absolute confidentiality of material and information accessed and reviewed.

• Basic computer literacy

• Ability to move freely, reach, bend, and complete light lifting.

• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines.

• Ability to maintain attendance to meet standard job practices.

• Schedules outpatient infusion/chemotherapy treatments for patients with appropriate date and time utilizing current scheduling software.

• Effective communication skills with physicians, nursing staff, co-workers and patients.

• Basic knowledge of general medical, oncology and chemotherapy are desired.

• Responsible for patient chart assembly prior to each day’s schedule.

• Completes pre-treatment phone calls and confirms appointment times with patients via telephone.

B. Education

• High School Diploma, 1-3 years of experience in healthcare scheduling or equivalent combination of education and experience.

C. Licensure

D. Experience

E. Interpersonal skills

F. Essential technical/motor skills

G. Essential physical requirements

H. Essential mental requirements

I. Essential sensory requirements

J. Other

• Must demonstrate consistent professional conduct and attention to detail.

• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff and other healthcare professionals.

• Positive Attitude.

• Compassion.

K. Equipment used.

OTHER QUALIFICATIONS

A. Exposure to hazards (body fluid exposure level)

B. Age of Patient Populations Served

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.