Director of Clinical and Supportive Services

2 months ago

Columbus, United States Lutheran Social Services of Central Ohio Full time
Job DescriptionJob Description

Director of Clinical and Supportive Services

Full Time | Day Shift

Lutheran Social Services of Central Ohio is currently seeking a Director of Clinical and Supportive Services. The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as a Director of Clinical and Supportive Services with Lutheran Social Services Health Center?

  • Plan, develop, and implement comprehensive supportive services to benefit clients of the Health Center
  • Develop and implement client care systems and methodologies that are client centered and individualized into the delivery of integrated health services
  • Develop and implement policies and procedures that ensure the ethical, confidential, and respectful delivery of supportive services at the health center
  • Assist with the development and implementation of budgets that support clinical and supportive services for the health center; respond to cost overruns as necessary
  • Facilitate and cultivate collaborations that promote supportive services and behavioral health opportunities with community partners
  • Provide individualized supervision to direct reports that are consistent with agency's Continuous Quality Improvement plans
  • Supervise social work student interns to benefit health center programs
  • Provide direct services to a caseload of clients, including clients with co-occurring mental health and substance use disorders, unhoused clients, and clients living with HIV/AIDS and other health comorbidities
  • Work with Executive Director to implement Best Practices in Social Services delivery
  • Work closely with the Health Center leadership team to oversee the delivery of individualized "wrap around" integrated services that address the holistic needs of clients including healthcare, mental health, substance abuse treatment, as well as supportive services including employment, housing, transportation, etc.
  • Establish services based on health intervention screening tools, including PHQ-2, PHQ-9, and SBIRT
  • Ensure prompt delivery of strength-based case management services, including the development of individualized treatment plans for clients meeting with behavioral health and recovery clinicians
  • Foster coordination between and among supportive services, medical, vision, dental, shelter, food service, and other staff to ensure holistic approach to goal planning
  • Work closely with Quality Assurance Manager to ensure prompt and accurate entry of data into electronic health record
  • Work closely with Executive Director and Quality Assurance Manager to monitor performance outcomes and compliance with funder-required program and administrative standards
  • Respond swiftly to identify and correct performance problems to ensure ongoing compliance with grants
  • Prepare for and participate in auditing visits from funding and oversight entities to ensure compliance with applicable standards
  • Promptly complete and submit monthly statistics, and other reports in compliance with grant agreements
  • Supervise direct reports to provide informed, professional services to entire customer base, including clients, volunteers, other staff, and visitors:
  • Provide weekly individual supervision to direct reports to ensure the delivery of quality customer service
  • Work with Medical Director to ensure weekly MAT and mental health case reviews with relevant staff to ensure positive outcomes for all clients
  • Initiate and develop consistent system for orienting, training, and mentoring staff that includes completion of orientation and other required training within required time frames
  • Provide prompt feedback and coaching to direct reports
  • Manage scheduling, payroll, and other administrative duties for clinical/supportive services department
  • Hire, evaluate, develop, and dismiss staff according to LSS/FMHC policies and procedures
  • Maintain independent social work licensure, or related licensure, in order to provide quality field instruction to student interns
  • Assist with crisis intervention and de-escalation

Requirements for a Director of Clinical and Supportive Services with Lutheran Social Services:

  • Master's degree in Social Work, related field or equivalent experience required.
  • Preferred licensure includes: LISW-S, LICDC, LPCC or licensure in related field
  • Minimum four years working in a social service setting required.
  • Experience working with the following or related populations: unstable housing, mental health disorders, substance use disorder, and other health comorbidities
  • Experience with MOUD treatment program
  • Proficient use of computers, smart phones and tablets, printers, fax machines, as well as software including word processing, spreadsheet, and database programs.

Required knowledge, skills & abilities:

  • Knowledge of community resources pertaining to client base
  • Knowledge of therapeutic modalities including but not limited to: Motivational Interviewing, Cognitive Behavioral Therapy, Dialectical Behavior Therapy
  • Knowledge of process improvement, policy development, and evaluation frameworks.
  • Commitment to and aptitude for working in a team environment inclusive of collaboration with other community providers
  • Knowledge of electronic health record
  • Understanding and commitment to harm reduction strategies
  • Ability to work with and supervise diverse group of people.
  • Ability to lift 25 pounds.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services: * Benefits may require full time employment

  • Health insurance with 4-plan options
  • Tuition Reimbursement Program
  • 403(b) retirement plan with employer matched savings
  • Dental and Vision insurance
  • Medical and Childcare Flexible Spending (FSA)
  • Health Savings Account
  • PTO and 12 Paid Holidays
  • Opportunity to make a positive impact on individuals & the community.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.


Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

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