Client Outreach Specialist

2 weeks ago

Tigard, United States Emerald Staffing Full time
Job DescriptionJob DescriptionClient Success Specialist for Online Gaming Company - Hybrid Opportunity
About Us
This innovative online gaming company is looking to add a professional Client (Player) Success Specialist to their team. Their mission is to inspire fun and shape the future of global online gaming. They achieve this by combining technical innovation and delivering first-class player experiences. Their unique approach to gaming combines casino-style games with the excitement of live horse racing.
Overview
As a Client Outreach Specialist, you’ll be an integral part of our team, connecting with players, building relationships, and ensuring they have an exceptional gaming experience. Your role will involve engaging with our player community, addressing inquiries, and promoting our gaming platform.
Responsibilities
- Player Engagement
  • Reach out to players via email, chat, and social media platforms.
  • Provide personalized assistance, answer questions, and address concerns promptly.
- Retention and Loyalty
  • Develop strategies to retain existing players and enhance their loyalty.
  • Monitor player activity and identify opportunities for engagement.
  • Collaborate with marketing teams to create targeted campaigns.
- Feedback Collection
  • Gather feedback from players regarding their experiences.
  • Analyze trends and suggest improvements to enhance player satisfaction.
  • Be the voice of players within the organization.
- Education and Support
  • Educate players about new features, games, and promotions.
  • Assist with technical issues, account management, and payment inquiries.
  • Ensure players have a smooth and enjoyable gaming journey.
- Brand Ambassadorship
  • Represent GPN positively in all interactions.
  • Uphold our values of innovation, creativity, and trust.
  • Contribute to a vibrant gaming community.
- Other duties may be assigned
Qualifications and Skills
  • Professional Customer Service Experience Required
  • Excellent Communication Skills: Clear, friendly, and empathetic communication.
  • Customer-Centric Attitude: Prioritize player satisfaction and build strong relationships.
  • Adaptability: Comfortable in a dynamic and evolving industry.
  • Tech-Savvy: Familiarity with gaming platforms, mobile apps, and social media.
  • Problem-Solving Skills: Ability to address player concerns effectively.
  • Bachelor’s Degree (Preferred): Relevant fields such as Marketing, Communications, or Business.

Schedule
  • 5 Days a Week (Must be okay with weekends)
  • Position is Hybrid Will be working one day a week in office.
  • Hours will be either AM Shift (5:00AM-2:00PM), or PM Shift (2:00PM - 11:00PM)
Compensation: $20.00 - $24.00 Hourly Depending on Experience

We offer employees weekly paychecks (direct deposit), and upon eligibility we offer health insurance (Kaiser), accrued paid sick time (Oregon Paid Sick Leave), and a retirement option (OregonSaves).

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