Case Manager

2 weeks ago

Sacramento, United States First Step Communities Full time
Job DescriptionJob DescriptionSalary: $22-$25 DOE

Why work at First Step Communities?


Joining the team at First Step Communities offers more benefits beyond just a job. It's a career that offers a chance to:


Make a Tangible Difference: Tackle the critical issue of homelessness in the community. By joining our team, you will directly contribute to positive change in our clients’ lives and see the impact of your efforts firsthand.

Purpose and Connection: Sharing your skills and passions with a cause you care about is incredibly rewarding. You'll connect with like-minded individuals and discover a sense of purpose beyond your daily routine.

Expand Your Network: Our community is filled with a vibrant network of passionate individuals and partner organizations. By joining our team you'll expand your client focused networks, opening doors to new opportunities and collaborations.

Make Your Community Stronger: Local non-profits are the backbone of strong communities. By joining ours, you’ll contribute to building a more vibrant, inclusive, and resilient place for everyone to thrive.

 

Joining our team is an investment in your community, in yourself and a cause you believe in. Take the “First Step” and discover the potential of making a difference in your community by starting a career at First Step Communities.



Summary:

First Step Communities is a Sacramento non-profit with the mission to create interim housing and emergency shelter for people experiencing homelessness. This position is located in Del Paso Heights at The Grove, an emergency shelter for TAY. 


The Case Manager is responsible for providing triage, recovery-focused crisis intervention, support and system navigation services to clients at The Grove. This will include crisis intervention, intensive case management, housing navigation, peer support, system navigation and connection to mental/medical health providers.


Duties and Responsibilities: include the following. Other duties may be assigned.


  • Complete intakes and assessments using trauma informed care with an emphasis on client centered theory.  Complete all necessary intake paperwork. 
  • Enroll participants in HMIS, send and receive referrals within HMIS and capture all services provided with the HMIS database.
  • Motivate clients to become active in their own life, instill a sense of hope and assist in creating a viable housing plan for each client.
  • Assist client in identifying and removing barriers to housing and barriers that hinder personal development. 
  • Provide links to medical and mental health providers.
  • Assist client to become financially responsible and self-supporting, providing education in the following areas: credit and credit repair, employment readiness skills and creating budgets.
  • Provide transportation or assist clients with the use of public transportation. 
  • Provide community referrals, information, and support by linking clients to needed resources, advocate with and on behalf of clients as needed and possible. 
  • Observe, assess, intervene, and refer for situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
  • Facilitate weekly groups on topics of life skills, job readiness, credit counseling, etc.
  • Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis. 
  • Support individuals with active listening, demonstration of empathy and by providing a message of hope and recovery.  
  • Escalate to Management’s attention any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens.  
  • Regular, predictable attendance is required.
  • Ability to get along and work effectively with others.
  • Must be able to deescalate and intervene effectively in crisis situations.
  • Must always display firm, fair and consistent professional boundaries.
  • Attending all related in person or virtual meetings as assigned.
  • Other duties as specified by your supervisor or Director of Client Services


Qualifications:

Education and Experience:

  • High school diploma (GED), a degree in social work or related field is highly desirable; and 12 months related experience.  
  • Experience working with Transitional Age Youth (TAY) population and experience working with HMIS is a plus. 
  • A valid driver’s license, registration and insurance is required.
  • Ability to pass a background screening is required. 


Other Skills and Abilities:

  • Understanding of the TAY homeless population and their unique needs.
  • Demonstrated knowledge of Sacramento community organizations and community resources. 
  • Strong verbal communication and listening skills.
  • Ability to exercise extreme patience.
  • Ability to think quickly and respond calmly to stressful/emergency situations.
  • Computer skills are a must.
  • Ability to walk on uneven surfaces throughout an 8-hour shift, at times in inclement weather.


Other Qualifications:
Previous lived experience with homelessness, substance abuse, and or mental health concerns are not exclusionary criteria for this position.

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