DME Coordinator

DME COORDINATOR POSITION OVERVIEW:

The Durable Medical Equipment (DME) Coordinator is a trained member of the physician support team who works with all health care professionals in delivering patient care and assuming all responsibilities related to and concerning DME, including but not limited to fitting, refitting, custom measurement, education, and patient satisfaction. The DME Coordinator provides the appropriate durable medical equipment and supplies for patients, in accordance with their benefits and/or approved exceptions with a focus on improving quality, efficiency and access.

We are looking for an energetic, kind, customer service oriented person to work alongside providers to represent us. We love our work and love our patients.

DME COORDINATOR ESSENTIAL FUNCTIONS:

• Provides excellent patient care by proper fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations in a compassionate and respectful manner.
• Assists in resolving patient DME problems.
• Processes orders for supplies and equipment as medically necessary and prescribed by Cornerstone physicians.
• Updates authorizations as needed or requested by physician/physician assistant involved in care of patient.
• Track and maintain up-to-date, accurate inventory and reorder documentation on equipment and supplies.
• Follow-up as necessary with appropriate clinicians to ensure that supplies, equipment etc. are medically necessary and delivered in a timely fashion.
• Refers Exception to Benefit requests, or requests that do not meet medical necessity criteria, to billing and follow up as needed.
• Produces, copies, faxes or mails equipment prescriptions as requested.
• Conducts follow-up telephone calls with patients to ensure satisfaction with equipment purchases/modification and tracks on a spreadsheet. Brings concerns to manager as necessary.
• Completes letters of medical necessity for equipment and supplies with appropriate clinical input.
• Researches and identifies new DME resources and disseminates to clinicians as needed acting as a liaison between physicians and vendor representatives.
• Point person for providers to go to with problems with DME, looking for new DME, ordering supplies.
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion
• Ensure that all necessary documentation and authorization is obtained as it relates to payer requirements

SALARY & BENEFITS:

$22.50 - $28 Per hour

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Possible bonuses
• Annual bonus
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one year of service with eligibility in company profit sharing
• Monday – Friday 8am to 5pm

DME COORDINATOR DESIRED QUALIFICATIONS AND SKILLS:

• Has clinical background and experience working with patients. Excellent job for an MA or Athletic Trainer
• Has an understanding of sales and able to set and meet productivity goals
• Loves to have fun and interact with others
• General understanding of billing and coding in a healthcare environment
• Knowledge and experience with DME/medical supplies and Medicare guidelines is a plus.
• Proven skills, knowledge base, and judgment necessary for independent decision making.
• Excellent organizational, time management and problem-solving skills.
• Ability to function effectively within a multi-disciplinary team. Effective oral and written skills.
• Strong interpersonal and customer relations skills.
• Demonstrated proficiency with using online applications.