Room Inspector

3 weeks ago

Allentown, United States Gulph Creek Hotels Full time $16
Job DescriptionJob DescriptionJob description

SUMMARY

The primary function of the Housekeeping Inspector is to assist the General Manager and Operations Manager in maintaining the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members. The Inspector will ensure that the room attendants, houseperson, and laundry attendant have clear direction and guidance daily. They will inspect and mark all rooms as clean and read for sale, once cleaned to the Marriott standard. We expect this person to be the leader and heart of the housekeeping department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

· Maintains guest service as the driving philosophy of the operation

· Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

· Committed to making every guest is satisfied

· Meets or exceeds guest satisfaction measures

· Ensures hotel standards and services contribute to the delivery of consistent guest service

· Implements and practices guest service initiatives and performs to Gulph Creek Hotel and Marriott Standards

Housekeeping Inspector Duties

· Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.

· Supervise, train, support, and monitor room attendants, laundry attendants, and housemen.

· Ensure that housekeeping services are completed in a first-class manner.

· Provide guests with professional, efficient, prompt and courteous service

· Assign daily tasks to the housekeeping staff.

· Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required.

· Responsible for clear and effective communication between housekeeping and other departments.

· Fill in for staff where necessary.

· Order supplies as assigned by the GM and Operations Manager.

· Report all work orders to engineering/maintenance any and all problems needing repairs.

· Focus on Guest Satisfaction Surveys (Special Emphasis on Priority and VIP guests).

· Create a courteous friendly, professional, work environment through open line of communication.

· Ensure compliance with safety and sanitation standard.

· Inspect and maintain hotel rooms daily.

· Help maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).

· Assist in maintaining a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).

· Approach all encounters with guests and employees in a friendly, service-oriented manner.

· Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

· Comply at all times with the Gulph Creek standards and regulations to encourage safe and efficient hotel operations.

· Other duties as required

· Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control

· Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.

SUPERVISORY RESPONSIBILITIES

Assist the GM and Operations Manager in managing the staff, company goals, and objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· High school diploma or GED required.

· Must have at least 1 years experience in a supervisory capacity.

· Must be a team leader and a team player.

LANGUAGE AND MATHEMATICAL SKILLS

· Ability to read and speak English and comprehend simple instructions, short correspondence, and memos

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

· Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Individuals may need to sit or stand as needed for an extended period of time

· Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials

· Proper lifting techniques required

· Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects

· Ability to use various EQP vacuum cleaners, buffers.

Job Type: Full-time

Pay: $16 to 16.50 per hour

Expected hours: 40 per week

Benefits:


  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Shift:


  • 8 hour shift
  • Day shift
  • Morning shift

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