Collections Officer

Essential Functions & Responsibilities:

• Live the Heart of Louisiana brand. Complete your mission of treating members and especially team members live family.
• Contacts delinquent accounts over 45 days delinquent by phone and mail and in person. Takes appropriate action to bring current.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Maintains accurate files and reports on all collection’s activity.
• Testifies at legal proceedings as required.
• Informs management of trends in loan underwriting contributing to delinquent/charged off loans.
• Sort through all insurance and mail. Keep homeowner's policies and forward all others to insurance company.
• Process CPI monthly according to procedures.
• Submit GAP and Extended Warranty at the first of every month, forward to accounting department for check processing.
• Cancel CUNA, PMI, GAP and Extended Warranty on an as needed basis.
• Create Bankruptcy. Charge Off and Review Delinquency Reports. Delinquency Reports as requested during the month.
• Send Bankruptcy and Charge Off Reports to CPI Insurance Company.
• Review Delinquency Report. Send out Attorney letters according to procedures.
• Repo Proceedings according to procedure.
• Maintain Notice Registers and Statement of Account Report from Insurance website.
• Add CPI to all repossessed vehicles if member does not have insurance. Cancel CPI once vehicle is sold.
• Work NSF and Fraudulent checks as needed.
• Perform fieldwork as needed (i.e., door hangers).
• Perform other job duties as assigned.

Performance Measurements:

1. To ensure timely contact of members with delinquent loans to inquire about re payment intent. Initiate calls to members on the generation of the 45-day notice.
2. To maintain accurate and complete records of all collection and recovery activity.
3. To adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within credit union policy and all relevant regulations.
4. To enter a concise, professional memo in the appropriate collections system of each contact or contact attempt
5. To provide informed, professional assistance and support to all members and associates, to troubleshoot and resolve inquiries in a timely, friendly and accurate manner.
6. To maintain a dependable record of attendance and timeliness.
7. Classified Reports and changes according to procedure.
8. Prepare suits and judgements to send to Attorney.
9. Create and maintain bankruptcy files. Communicate with Attorney as needed.
10. Make necessary corrections and reports on E OSCAR.

Experience:

Two years to five years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills:

The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.