![Drift on Lake Wylie Restaurant](https://media.trabajo.org/img/noimg.jpg)
Front of House Manager
2 months ago
POSITION SUMMARY:
The front of house manager fulfills two key roles in the restaurant. The first is to take full responsibility for the management of the FOH staff to include hiring, orientation, new hire training, ongoing training, scheduling, and disciplinary action. Secondly, the front of house manager is a leader in the restaurant and will manage individual shifts ensuring that all restaurant standards and policies are exhibited and enforced without exception.
GENERAL JOB REQUIREMENTS
- Can serve and bartend and is certified in these job positions. Must set the example by adhering to standards at all times when engaged in these job duties.
- Demonstrates attentiveness to guests needs and ensures needs fulfilled.
- Demonstrates courtesy and positive attitude toward our guests at all times.
- Uses guest names and recognizes guests by name.
- Sets up rooms for meetings/banquets/dining in accordance to posted standards
- As a leader, displays at all times a professional and positive attitude. Can use and enforce the complaint resolution procedure to get concerns addressed rather than display open negativity or poor attitude.
- Ensures proper storage of equipment and assists management in maintaining storage rooms in a neat and orderly fashion.
- Demonstrates dependability by working flexible schedule as required; arrives on time.
- Completes any other reasonable request made by a supervisor in a reasonable time frame.
- Maintains business appearance in an exemplary fashion and follows all RCSH dress code requirements for business suits.
SHIFT LEADERSHIP RESPONSIBILITIES
- Achieves 100% adherence to the FOH shift checklist on all openings and closings. Takes full ownership of scheduled shifts and uses management tools like the FOH checklist to ensure total guest satisfaction and 0 defect shift management.
- Checks all server and support side-work, ensures its proper completion, and brings to the attention of management any staff who are deficient in completing side-work.
- Uses a POS card to complete comps and voids. Must exercise the highest degree of integrity in the use of this card and follow all restaurant policies.
- Observes other servers and support staff during each shift and enforces service standards and policies. Makes immediate corrections when substandard performance or behavior is observed by coaching the employee and uses the employee incident log to maintain a record of coaching. Can participate professionally in counseling employees who are deficient in following service standards, breaking house rules, or who are generally not team players in the standard.
- Handles guest complaints using the HEAT process to make sure the guest is fully satisfied before leaving the restaurant. Takes appropriate action under these circumstances.
- Completes all paperwork for shift management in a timely fashion and correctly according to standards.
- Completes 100% table checks for all guests.
- Can conduct a positive and educational line up before each shift by using prepared line up notes and following a standard list of topics. Keeps line up fun.
- Manages each shift in a positive fashion by being supportive, helpful on the floor, and leading by example with a positive attitude.
EMPLOYEE MANAGEMENT
- Must be a certified Coach. Will participate in training of new hires following all policies for training and certification.
- Develop and maintain a coach’s team to delegate training tasks to as required. This includes certifying coaches and ensuring adherence to company training policies and standards. Conducts monthly coaches meetings and maintain agendas for these meetings.
- Will maintain an accurate record of certifications for all employees.
- Will make sure all certifications are completed as required.
- Responsible for promptly filing paperwork associated with the certification program.
- Coordinates with the chef to create a staffing guidelines sheet for the restaurant using the Master template. Ensures Pars for all positions and standard pay rates are adhered to.
- Follows the proper hiring process including employment application, 1st and 2nd interview, and reference check process for all new hires.
- Can conduct an orientation following the orientation checklist exactly and filing all paperwork properly.
- Maintains an accurate personnel files for all employees including a hard copy and a computer version.
- Prepares schedule weekly using a cover count forecasting tool that ensures that our scheduled labor is accurate for the level of business anticipated. Can complete the schedule accurately.
- Processes payroll each week without errors and by assigned deadline each Monday.
EDUCATION AND EXPERIENCE
- High School diploma or general education degree (GED) is required.
- A bachelor’s degree in hospitality management or related career field is preferred.
- Previous related experience required.
KNOWLEDGE, SKILLS, ABILITIES
- Ability to read, write, perform mathematical computations such as adding, multiplying.
- Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary.
- Ability to carry objects on a tray without breaking or spilling.
- Ability to follow directions accurately.
PHYSICAL/MENTAL DEMANDS
- While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and /or move heavy objects including tables and cases of food and beverage; must be able to lift approximately 20 pounds overhead.
- Must be able to sustain constant mental and visual attention.
WORKING CONDITIONS
- Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools.
- Dining room environment.
- Flexible schedule can vary from week to week; work required on weekends and holidays.
We have other current jobs related to this field that you can find below
-
Front Desk Agent
2 months ago
Belmont, United States Hyatt House Belmont Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Case Manager
4 weeks ago
Belmont, United States House Of Mercy Inc Full timeJob DescriptionJob DescriptionCompany and Culture:House of Mercy Inc., a sponsored ministry of the Sisters of Mercy, was founded in 1991 to provide compassionate and dignifying care for those living with HIV or AIDS. Our mission is to empower those living with HIV/AIDS in their transformation toward a more independent life. We are a small team of dedicated...
-
Case Manager
3 weeks ago
Belmont, United States House Of Mercy Inc Full timeBenefits: Dental insurance Flexible schedule Health insurance Paid time off Company and Culture: House of Mercy Inc., a sponsored ministry of the Sisters of Mercy, was founded in 1991 to provide compassionate and dignifying care for those living with HIV or AIDS. Our mission is to empower those living with HIV/AIDS in their transformation toward a more...
-
Case Manager
3 weeks ago
Belmont, United States House Of Mercy Inc Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceFlexible scheduleHealth insurancePaid time offCompany and Culture:House of Mercy Inc., a sponsored ministry of the Sisters of Mercy, was founded in 1991 to provide compassionate and dignifying care for those living with HIV or AIDS. Our mission is to empower those living with HIV/AIDS in their...
-
Front Desk Receptionist/Concierge
4 weeks ago
Belmont, United States Vista Terrace of Belmont Full timeJob DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living is hiring a friendly, organized, and outgoing Front Desk Concierge in our beautiful retirement community Cogir Vista Terrace.As the first point of contact with our residents, families, visitors, and...
-
Front Desk Receptionist/Concierge
4 weeks ago
Belmont, United States Vista Terrace of Belmont Full timePeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living is hiring a friendly, organized, and outgoing Front Desk Concierge in our beautiful retirement community Cogir Vista Terrace.As the first point of contact with our residents, families, visitors, and guests, the Concierge is an important...
-
Front Desk Agent
4 weeks ago
Belmont, United States Days Inn Belmont Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Front Desk Agent
3 weeks ago
Belmont, United States Days Inn Belmont Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Associate
1 week ago
Belmont, United States El Cap Planet Granite Earth Treks Movement Full timeAt Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country's largest network of climbing gyms,...
-
Housekeeper / House Cleaner
4 weeks ago
Belmont, United States The Cleaning Authority Full timeIf you're fed up with a part-time job in the retail or restaurant industry and are looking for rewarding and meaningful work, then this is the job for you! Start your professional housekeeper career with The Cleaning Authority! No weekends, hours are Monday-Friday 8 am-5 pm and we are closed on major holidays! We are looking for a high-energy person...
-
Room Attendant
4 weeks ago
Belmont, United States Hyatt House Belmont Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Service Concierge
4 weeks ago
Belmont, United States Radiate Hospitality Full timeWhat We Look For... We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests at our two Boutique Hotels in the Palo Alto/Menlo Park area. The Key Responsibilities: Provide hotel services that cover all front desk, bellmen, and concierge responsibilities, including: checking in...
-
Guest Service Concierge
3 months ago
Belmont, United States Radiate Hospitality, LLC Full timeJob DescriptionJob DescriptionWhat We Look For...We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests at our two Boutique Hotels in the Palo Alto/Menlo Park area.The Key Responsibilities:Provide hotels service the cover all front desk, bellmen, and concierge...
-
Guest Service Conciege
2 weeks ago
Belmont, United States Radiate Hospitality, LLC Full timeJob DescriptionJob DescriptionWhat We Look For...We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests. The Key Responsibilities:Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services,...
-
Belmont, United States Vista Terrace of Belmont Full timeJob DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What can you expect?Cogir Senior Living is hiring an experienced, goal-driven, and compassionate Community Relations Director (Sales and Marketing Manager) in our beautiful senior living community Vista Terrace of Belmont.Our Community...
-
IT Manager Infrastructure
2 months ago
Belmont, United States Alans Group Full timeJob DescriptionJob DescriptionTitle: Manager, Technology Location: Belmont Park (Elmont · NY)Duration: Client full-timePosition SummaryWe are hiring a Manager of Technology. The Manager of Technology reports directly to the Director of Technology. The Manager of Technology is responsible for overseeing the IT infrastructure and cybersecurity within the...
-
IT Manager Infrastructure
2 months ago
Belmont, United States Alans Group Full timeJob DescriptionJob DescriptionTitle: Manager, Technology Location: Belmont Park (Elmont · NY)Duration: Client full-timePosition SummaryWe are hiring a Manager of Technology. The Manager of Technology reports directly to the Director of Technology. The Manager of Technology is responsible for overseeing the IT infrastructure and cybersecurity within the...
-
IT Manager Infrastructure
4 days ago
Belmont, United States Alans Group Full timeJob DescriptionJob Description Title: Manager, Technology Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Location: Belmont Park (Elmont · NY) Duration: Client full-time Position Summary We are hiring a Manager of Technology. The Manager of Technology reports directly to the...
-
Cashier Team Member
2 months ago
Belmont, United States Chick-fil-A Full timeDescription Are you a friendly and customer-oriented individual who enjoys working in a fast-paced environment? Do you thrive as part of a dynamic team and take pride in delivering exceptional service? If so, we have an exciting opportunity for you to join our team as a Cashier Team Member at our fast food restaurant! At our restaurant, we value our team...
-
Belmont, United States Goodwill Industries of Northern New Engl Full timeWork Location: Belmont, New HampshireGoodwill is looking for friendly, outgoing people to join our growing team! Whether it's greeting customers, chatting with "regulars," or just providing a great customer experience, Goodwill is the place for you! Working in the "front of the house" will be the primary responsibility. Running the register, pulling...