Payment Services Specialist

4 weeks ago

Salt Lake City, United States Granite Credit Union Full time
Job DescriptionJob Description

Job Title: Payment Services Specialist

Location: Main Branch (3675 S 900 E, Millcreek, UT 84106)

Status: Full-Time (40-hours a week) Tuesday-Saturday Schedule

Reports to: Payments Manager


Position Purpose

As a Payment Services Specialist, you will play a crucial role in managing and processing various payment services. You will handle tasks related to Zelle transactions, disputes, and fraud, as well as support Visa dispute resolution, process share drafts, and balance cash advances. Your responsibilities will also include follow-up on lost/stolen cards, case sheets, and serving as the Glia contact for payment services products.


Essential Duties, Skills & Abilities

  • Exhibit outstanding member services skills by applying Granite Credit Union Service Standards and Core Values.
  • Manage and process Zelle payments efficiently and accurately according to established guidelines.
  • Handle Zelle disputes and fraud cases with diligence, ensuring accuracy and compliance.
  • Assist in managing Visa disputes under in-house minimal amount.
  • Follow up on cards reported lost/stolen after hours and manage case sheets.
  • Verify new cards added to Flex and PaymentsOne.
  • Serve as the main point of contact for Payment Services products on Glia and assist in the Ask Payments and Cards chat for customer inquiries.
  • Process and balance incoming and outgoing wires accurately according to established guidelines.
  • Ensure that all information and transactions regarding Credit Union members are kept confidential.
  • Support and process remote deposits on Saturdays.
  • Provide backup support for ACH origination, ACH processing, and bill pay services.
  • Maintain a professional and courteous attitude towards all individuals, including employees, members, management staff, board members, and external vendors.
  • Maintain a secure, organized, and neat work area.
  • Attend meetings as required.
  • Promote a professional appearance and attitude.
  • Other duties as assigned.

Required Knowledge and Experience

High attention to detail and accuracy.

Excellent communication and customer service skills.

Experience with Zelle, Visa disputes, wire processing, and ACH transactions is preferred.

Basic computer skills, including proficiency in Microsoft Office, Microsoft Excel, etc.


Education

1-2 years of training and experience in the financial industry.

High School Diploma or GED equivalent.


Granite Federal Credit Union is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations to the application and/or interview process will be provided to individuals with disabilities. Minorities and women are encouraged to apply.

May 28, 2024



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