Collector I

Collector, Rockland, Ma

Rockland Federal Credit Union (RFCU) is searching for friendly, detail-oriented, service driven Collectors to join our Collections team. If you thrive in a busy environment and have an eye for the details, this is the position for you

About RFCU

At RFCU, we are committed to member service and we know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, the potential for career growth is unlimited.

A day in the life of a Collector

Working out of our Rockland headquarters, the Collector works with our members to obtain payments or make payment arrangements on delinquent accounts. You will be in a busy call-center environment requiring the ability to pivot from one transaction to another. At RFCU we pride ourselves in setting you up for success with on-the-job training and an introductory period for plenty of feedback and coaching.

Skills & Requirements

The Collector position requires a high school diploma or equivalent and prior customer/member service experience, preferably within a call center environment or financial services industry. Previous collections experience is strongly preferred. The ability to work with accuracy and attention to detail while making independent decisions is also important. You should have proficient PC skill including Microsoft Office, Word & Excel. The ability to learn collections laws and regulations is also required.

Work Schedule and Benefits

As a Collector, you will work a full-time, 40-hour per week schedule to include occasional Saturdays.

RFCU offers a full benefit package including Blue Cross Blue Shield medical benefits, dental insurance, 401k with company match and profit sharing potential, flexible health and dependent care savings plans and life, AD&D and LTD insurance. To help boost your career and personal growth we offer a generous and flexible tuition reimbursement program. Generous PTO is offered to assist our employees in taking care and relaxing with family and friends.

Are you ready to apply?

If this sounds like what you are looking for, then the next step is to apply You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.

Apply today and join our team