Current jobs related to Telephone Triage - Moline - ORA Orthopedics

Title: Telephone Triage (CMA/LPN)

Employment Type: Full Time

Work Hours: Monday through Friday, 7:30 AM - 5:05 PM

City: Moline

State: Illinois

We care about our employees We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be at your best every day.

Position Responsibilities:

• Responsible for handling patient calls regarding medical and post-surgical questions and concerns
• Addressing patients' questions and concerns with empathy and professionalism, managing multiple patient calls efficiently and effectively
• Communicating with the patient to assess the urgency of their question/concern, and providing guidance based on protocols
• Checking patients' medical records for pertinent data
• Communicating messages from patients to physicians and other providers
• Receiving and analyzing INR reports and communicating results to providers
• Responsible for processing refills on NSAID/Antibiotics per providers' orders
• Utilizing the EMR to document all patient calls and maintain accurate records
• Serving as a resource to clinical staff regarding medical information and patient assessment
• Maintaining patient confidentiality and complying with all HIPAA rules and regulations

Requirements:

• A high school diploma or equivalent is required
• Current Medical Assistant Certification (CMA) or Illinois nurse license (LPN) is required
• One year of prior phone triage experience is preferred
• Excellent interpersonal, oral, and written communication skills
• Ability to effectively communicate and interact with patients, families, and staff from diverse backgrounds
• Knowledge of personal computer applications and Electronic Medical Record

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, bracing, physical therapy, pharmacy, and outpatient surgery. Our physicians are sub-specialty trained in sports medicine, adult reconstruction, hand and upper extremity, trauma, spine, pediatrics, and pain management. We are an organization comprised of physicians and medical and administrative staff working together to provide quality, compassionate, and accessible care. Apply to join our team today