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District Manager
4 months ago
Priority #1: Build Management Capability: People
- Find and hire the best RGMs, Assistant General Managers and Shift Managers
- Build a deep bench of talented restaurant leaders
- Coach your RGMs on the “4 Rights" in their restaurants
- Impart skills every day to grow performance and to develop
Priority #2: Ensure Consistent Customer Satisfaction: Customer
- Role model Customer Mania, especially when you’re in the restaurant
- Understand how customers are viewing your restaurants through scheduled visits and detailed analysis
- Coach your RGMs to ensure that each restaurant consistently delivers customer satisfaction
- Work with your RGMs to identify and develop strategies to address opportunities
- Lead product and program rollouts with your RGMs to ensure success
- Resolve Customer complaints quickly while maintaining positive Customer relations
Priority #3: Coach Process and Discipline Around the P&L: Sales and Profits
- Analyze the financial performance of your area and understand trends
- Coach your RGMs on ways to drive sales and maximize profitability
- Provide regular feedback to the managers through one on ones
***This list is not all inclusive.
Experience:
Supervising experience: 6 years (Required)
Restaurant experience: 6 years (Required)
Customer service: 10 years (Required)
Multi-Unit Management: 5 years (Preferred)
Microsoft Office: 6 years (Required)
Profit & loss reports: 6 years (Preferred)
License/Certification:
ServSafe Certification (Required)
Willingness to travel:
100% (Required)