IT Onsite Engineer

1 week ago

Carlisle, United States Medix Dental IT Full time
Job DescriptionJob Description

Location: Des Moines, IA and surrounding areas

**Applicants who do not currently reside in the Des Moines, IA area will not be considered. This is not a C2C opportunity.**

About Us:

Founded in 2003, we are a Midwest-based Dental Technology integration and support provider. We are dedicated to providing technical support and solutions to dental offices across the nation. Our team is expanding, and we're looking for an IT Onsite engineer to support our Des Moines, IA partners.

Responsibilities:

As an IT Onsite Engineer, you will be the go-to person for resolving technical issues at dental offices within your assigned region. Your role involves building strong relationships with our partners, delivering exceptional customer service, and finding effective solutions to a range of technical challenges. While on-site, you'll tackle issues related to hardware, software, phones, printers, and specialized dental imaging products. When not working on-site, you will remotely assist partners from the comfort of your home.

Key Duties:

  • Travel primarily to dental offices within the Des Moines, IA area to address technical issues.
  • During your first 90 days, there will be a lot of traveling across the country for hands-on training. 
  • Build and maintain strong relationships with partners.
  • Provide exceptional customer service and technical support.
  • Remote assistance for partners when not on-site.
  • Troubleshoot and resolve issues related to hardware, software, phones, printers, and dental imaging products, etc.
  • Contribute to routine maintenance and installations nationwide as needed.

Qualifications:

  • Previous experience with onsite technical support or a similar role.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and customer service skills.
  • Familiarity with hardware, software, and dental imaging products is a plus.
  • Willingness to travel within the assigned region and elsewhere when scheduled.
  • Ability to work remotely when not scheduled to be on-site.

What We Offer:

  • Competitive salary and benefits package.
  • Exposure to a diverse range of products and services.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote capabilities.

If you're passionate about technology, enjoy solving technical challenges, and thrive in a dynamic work environment, we want to hear from you

Benefits

  • Health Insurance Options
  • Matched Retirement Plan
  • Life Insurance
  • Pet insurance
  • Short-Term Disability Insurance
  • Paid Time Off

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PLEASE NOTE: Please apply online only. Medix Dental is proud to be an Equal Opportunity Employer.  We are committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, gender, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law

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