Customer Success Operations Analyst

3 weeks ago

Andover, United States Aras Corporation Full time
Job DescriptionJob DescriptionSalary:

Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.  


Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.  


We were recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q1 2023 and were also named a leader in the 2023 SPARK Matrix for PLM by Quadrant Knowledge Solutions. Feedback from our community has established Aras as the top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.   


With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply   


You will concentrate on operational activities for our organization, selecting and operating technologies to enable Aras to deliver Subscription Services at scale and improve our subscriber experiences with Aras solutions. You will utilize your combination of IT, industry knowledge, technology experience, and adoption management experience to help Aras teams succeed with these technologies.


Key Responsibilities:

  • Product Ownership
  • Data Analytics
  • Enterprise Tools & Integration Management
  • Operations


Product Ownership – collaborate with business stakeholders to form well-developed user stories organized into a prioritized backlog that aligns with overall business strategy. You will oversee the end-to-end execution of user stories from requirements gathering, supporting the team during development, and delivery of functionality to the business. 

 

Data Analytics – develop effective metrics and KPIs to measure performance of existing efforts. Monitor results and provide guidance for future efforts.

 

Enterprise Tools & Integration Management – responsible for managing and optimizing business platforms used to support and enable Aras Subscription Services teams. Partnering with IT and GTM Operations may be required at times to support integrations between Aras business systems and other 3rd party technologies.

 

Operations – Assist with implementing and administering new Tools and Technologies to improve the performance across the Subscription Services teams.  Develop and maintain documentation to support user adoption of tools, monitor user adoption and provide training to address deficits.

 

Required Qualifications

  • BA/BS degree in Computer Science, Information Technology, or comparable field
  • Knowledge of scrum, agile methodologies
  • Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL
  • Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform


Exceptional will have...

  • Experience with automation tools such as Workato
  • Familiarity with using Azure DevOps to manage agile processes
  • Experience with front-end programming languages such as HTML, JavaScript, CSS
  • Experience in the administration and maintenance of Totango, or another comparable tool such as Gainsight
  • Experience in the administration and maintenance of Salesforce


Aras is an Equal Opportunity Employer


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