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Transactions Clerk

5 months ago

Greenville, United States Housing Authority Of Greenville Full time
Job DescriptionJob Description

Summary

The primary purpose of this position is to provide support to the Housing Specialist by collecting, processing, printing, verifying documentation and filing. The incumbent answers or refers questions and provides information in person and over the phone, respectfully listening and communicating to help resolve problems. This position performs a variety of administrative and clerical duties in support of the HCV Program Department.


Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

  • Maintain, prepare, and mail packets for interim and annual re-certifications accordingly to ensure timely completion by Housing Specialists; follow-up to ensure returned packets are accurate and complete; prepare and mail out Applicant Eligibility packets; verify and update contact information.

  • Generate and review EIV reports for Participant Recertifications; make notes to file.

  • Review and follow up on returned application packets to ensure all required documents are accurate and complete.

  • Ensure all incoming documents received, are date stamped and follow-up with timely Missing Document letters and EOPs, when applicable.

  • Assists in conducting participant interviews for Interim and Annual Recertifications, as needed.

  • Establish and maintain Participant color-coded monthly file folders and other office records; breaks down and sets up new files in accordance with established policies and procedures.

  • Operates a variety of equipment such as telephone, calculator, computer, copier, fax machine, etc.

  • Distribute completed document file to Housing Specialists.

  • May review Requests for Tenancy Approval to ensure accuracy and completion of required information, may prepare Utility Allowance and process affordability of RFTA and send RFTA process notification letters.

  • May verify email contact for scheduling Online Briefings, send emails to schedule 0/L Briefings and prepare daily or weekly logs for Housing Specialists to issue vouchers; distribute notification of scheduled briefings to all HCV Team Members.

  • Make notes on each file in the system after each transaction and phone call.

  • Perform other assigned related duties.


High school diploma or GED and a minimum of two (2) years of experience as a receptionist or customer service representative. An equivalent combination of education and experience may be considered.

Some positions may require possession of a valid driver’s license and the ability to be insurable under the Authority’s automobile insurance plan at the standard rate.