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Server - River's Edge Resort

1 month ago

Fairbanks, United States River's Edge Resort Full time
Job DescriptionJob Description

Seasonal Server

Availability: May - September

Position Purpose:

Service of food and/or beverage to include the order-taking and delivery of any food and /or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.


EXAMPLE OF DUTIES ESSENTIAL FUNCTIONS

  • Check station before, during and after shifts for proper set-up and cleanliness. Clear and clean tables as they become available; wash utensils, china, etc.; clean up spills; remove trash; replenish guest tables and self-service stations as needed
  • Clean work areas and floors (sweep, mop or vacuum) for appearance and safety
  • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. Record the details of the order form the guests, repeating the order to the guest to check for accuracy. Market and serve upon request any liquor items or specialty coffees.
  • Input the order into the system to inform kitchen of the particulars in the order being placed.
  • When completed, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Check with guests for overall satisfaction. Ascertain guest satisfaction and present check. Process check per restaurant procedures
  • In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
  • Perform any general cleaning tasks using standard restaurant cleaning products as assigned by supervisor to adhere to health standards.
  • Ability to maintain perspective and composure in demanding business situations such as an irate guest, rush of business or being short-staffed.
  • Ability to divide attention among several tasks going on at one time.
  • Ability to work cooperatively with others to achieve group work goals.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Communicates with food and beverage staff to ensure guest satisfaction.


SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
  • Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
  • Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
  • Ability to read, speak and understand the English language in order to communicate with guests and take orders.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
  • Ability to work stand and work in confined spaces for long periods of time.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.


NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

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