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Housekeeping/Guest Room Attendant-Seasonal

5 months ago

North Adams, United States Porches Inn at MASS MoCA Full time
Job DescriptionJob Description

Guest Room Attendants are responsible for the cleanliness of guest rooms and the comfort as set by the hotel procedures and standards.

Benefits

  • 401K retirement program with employer match 

  • You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays 

  • Hotel discounts throughout Main Street Hospitality’s hotel portfolio 

  • Career development, child reimbursement and more 

Responsibilities

  • In addition to ensuring that the guestrooms at the hotel are  immaculately cleaned per hotel cleaning standards, the Guest Room Attendants are also  responsible for stocking linen rooms and storage areas with clean linens, retrieving and delivering  guest request items as needed to arriving guests, and replenishing of guest supplies.

  • Keeps all guest room or private residences, vacuumed and dusted. Makes sure mirrors, furniture,  floors, bathroom fixtures Are clean, mark-free, and ensures equipment in all guest rooms are in  working order

  • Has a set number of rooms to clean during a shift and/or specifically assigned a set number of  room(s) to detail clean in accordance to our Perfect Room Program (PRP).

  • Removes dirty towels and sheets and replaces them with clean ones from the linen storage closets.

  • Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and  bathroom, kitchen areas) according to procedure

  • Makes bed

  • Stocking of guest linen to the appropriate storage areas and guest rooms

  • Retrieving and delivering guest request as needed, replenishing of guest amenities (i.e. shampoo,  lotions, cotton balls, stationery, pens, etc.)

  • Replenishing of coffee/tea supplies, its accompaniments, and mini-bar items

  • Placing rooms in turndown status when being cleaned.

  • Inspects and releases own rooms (but not limited), ensuring all standards are met to standard and  any deficiencies corrected  

Qualifications

  • Ability to read, write and read English 

  • Previous Housekeeping experience preferred, but not required 

  • Holidays/weekends are a must  

  • Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties

  • Very self-confident and mature; able to manage systems, employees, and demanding guests

  • Extremely self-sufficient with good analytical, administrative, and problem-solving skills

  • Good discretion and independent judgment in evaluating data and determining courses of action

  • Ability to interpret, and implement management policies or operating practices

  • Good self-discipline with an ability to complete tasks independently

  • Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.