Electronic Security Systems Service Technician

About Us

VIRSIG, LLC is a global technology company focused on secure networks, video surveillance, detection, and access control solutions. We protect people, places and data by identifying then addressing cybersecurity, infrastructure, perimeter, and site vulnerabilities. At VIRSIG, our strength is in how we efficiently deliver leading-edge products and services to our customers, and we’re proud to set the standard for success in our industry. 

We are currently seeking a dedicated and skilled Electronic Security Systems Service Technician to join our growing team. The ideal candidate will possess a strong technical background in security systems, including the installation, maintenance, and repair of a wide range of security equipment such as CCTV, access control systems, intrusion detection systems, and other related technologies. This role demands a high level of problem-solving skills, attention to detail, and the ability to work under pressure to diagnose and resolve issues promptly. The technician will also provide exceptional customer service, offering clear explanations and support to clients regarding their security system needs. This position requires flexibility to work in different environments and adapt to the evolving needs of our clients. If you are passionate about ensuring safety and security through cutting-edge technology and have a proven track record in the field, we encourage you to apply and become a vital part of our team.  This position requires U.S. Citizenship and an active U.S. government security clearance or the ability to obtain a U.S. government security clearance up to the level of Top Secret.

Why join us?

• Competitive compensation packages
• Medical, dental, vision coverage
• Health reimbursement account 
• 401(k) with company match
• Professional development assistance
• PTO program
• Paid federal holidays
• Growing firm with fantastic team and culture

Job Details

Responsibilities

• Ensure that all daily activities are assessed and in line with VIRSIG’s “WHY”
• Lead by example and demonstrate VIRSIG Core Values while carrying out duties of the Operations Department
• Provide onsite technical support to design, build, install, configure, maintain, and operate an HPSD-12 FIPS 140-2 compliant ESS
• System programming, updating of firmware and software, troubleshooting, service, maintenance, and repair of all ESS
• Follow blueprints of electrical layouts and building plans; feed cables through access holes, plenum spaces, and walls to reach outlets and hardware; then position and terminate cables, wires, and strapping
• Examining systems to locate problems, such as loose connections or broken insulation
• Replace electronic components and hardware (i.e., cameras, card readers, door strikes, etc.)
• Test backup batteries, keypad programming, and all security features to ensure proper functioning
• Diagnose malfunctions, mount, and fasten control panels, door and window contacts, sensors, and attach electrical and Ethernet cabling to connect components
• Inspect installation sites and study work orders, building plans, and installation manuals to determine materials requirements and troubleshooting procedures
• Test and repair circuits and sensors and install electrical conduit or tubing
• Drill holes for wiring in wall studs, joists, ceilings, or floors; splice electric cable; repair or replace electrical wiring, circuits, fixtures, or equipment 
• Understand and execute basic software programming and adjustments to correct system deficiencies
• Carry and move equipment and tools to and from vehicle, climb ladders in a safe manner

Qualifications

• U.S. Citizenship and an active U.S. government security clearance or the ability to obtain a U.S. government security clearance up to the level of Top Secret 
• Must have at least 3 full years of experience in the low voltage / CCTV / security industry
• HS Diploma or higher required
• Experience and CORE certifications in LENEL/Bosch security systems required; LenelS2 OnGuard certified and Milestone certified preferred
• In-depth background in security technology and integration 
• Strong technical and analytical comprehension of electronic security industry related terms and system features
• Must be able to read blueprints, architectural, mechanical, and electrical documents
• Must be able to utilize basic hand tools, electrical meters, and understand relay theory
• Candidates must have a clean driving record
• Exceptional customer service skills; ability to anticipate and seek to meet the needs and wants of the customer without being prompted 
• Ability to understand basic technical explanations and convey updates regarding technical matters to both internal and external audiences
• Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state(s) worked
• Strong troubleshooting, diagnostic, and technical knowledge preferred
• Planning and organizational skills in handling multiple projects
• Strong verbal, written and interpersonal communication skills
• Strongly self-motivated with the ability to work independently and as part of a team
• Ability to work under pressure to meet deadlines
• Ability to work collaboratively across teams and with external stakeholders
• Maintain continuous accountability of supplies and ESS equipment; provide inventories and status upon request to support operations

Work Environment

• This position is primarily field-based in the Newport, RI area; requires regular work-related travel and regular visits to work sites in the field
• While performing the duties of this position, the employee may be exposed to weather conditions from above 100oF to below 0oF and exposed to various climates and conditions
• Protective equipment, including hard hats and other PPE, may be required for on-site visits and project walk-throughs

VIRSIG’s “Why”

At VIRSIG, we believe that service to others can change the world. We believe that those who serve with strong morals and character can inspire others to do the same and overcome obstacles and challenges that many may see as insurmountable. We believe that it is our duty to defend, protect, and serve those that uphold our nation’s values. If you’re driven and looking for a place to grow, come join us.

VIRSIG’s Core Values

• People Matter
• Do the Right Thing
• Endless Pursuit of Excellence
• Long-term vs Short-term Focus
• Be Heroic
• Never Give Up

VIRSIG offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, professional development assistance, as well as participation in a 401(k) plan with company match. Salary will be commensurate with experience.

VIRSIG is proud to be an equal employment workplace. Individuals seeking employment at VIRSIG are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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