Microsoft Office 365 Engineer

4 weeks ago


New York, United States Amtex Systems Inc Full time
Job DescriptionJob Description

Application Support Engineer/Microsoft Office 365 Engineer
Client:Helathcare Client

Location: NYC
Must be local to NY/NJ - Mostly Remote but may have to be onsite when required)
Long Term contract

The Application Support Engineer will be responsible for supporting, designing, implementing, and managing institution-wide collaborative tools and software, with a particular focus on Office 365, Box, Zoom, Adobe and OneDrive. This role requires hands-on trouble ticket support and engineering of solutions to meet the complex requirements of a Healthcare environment.

Responsibilities:

  • Configure, maintain, and support collaboration platforms such as Zoom, O365 and intergrations, Teams, OneDrive, Adobe and Box. Additional experience with migrating data from Box to other collaboration platforms such as OneDrive a big plus.
  • Support, configure and administer collaboration solutions to meet the institutions requirements.
  • Evaluate and recommend new collaboration tools and technologies to improve productivity and efficiency.
  • Assist in the evaluation of new technologies in the collaboration and productivity tool space.
  • Manage Box user accounts, permissions, and access control to ensure security and data integrity.
  • Monitor system performance, troubleshoot issues, and implement solutions to optimize the platform.
  • Provide technical support to end-users and develop and maintain documentation, policies, and procedures for applications in the collaboration and productivity portfolio
  • Work with stakeholders to understand their collaboration needs and the best tool in our portfolio to recommend.
  • Monitor and troubleshoot issues related to audio, video, and screen sharing during Zoom meetings.
  • Assist in the planning and execution of large-scale virtual events or webinars using Teams and Zoom.
  • Collaborate with IT and security teams to ensure compliance with company policies and procedures.

Qualifications:

  • 3+ years of experience in administering and managing collaboration tools and platforms
  • Strong technical skills in collaboration software such as Microsoft Teams, Box, OneDrive. Zoom, Box, Slack, Google Workspace, SharePoint, Windows 10, Windows 11, iOS. MAC a plus.
  • Knowledge of IT security and compliance policies and procedures.
  • Excellent communication and collaboration skills.
  • Strong Customer Service Skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Detail-oriented and able to multitask in a fast-paced environment



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