IVR Tester
2 months ago
Job DescriptionJob DescriptionJob DescriptionRole: IVR Tester Good knowledge of Contact Center Domain preferably 4+ years.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CXHands-on knowledge on automating IVR flows using Cyara Automation tool.Good knowledge of SQL queriesGood knowledge of Genesys cloud, Genesys reports and dashboardsGood functional understanding and testing knowledge of Salesforce Agent desktopGood communication skillsGood knowledge of Database Testing Experience testing of Salesforce applications (CRM apps) Knowledge of Contact Center Workforce Management and Quality Management Knowledge of test automation (Java/Selenium) scripting, debugging, maintenance of automation scripts Experience in API Testing Experience in testing and automation of live chat apps.Qualifications : BACHELOR OF COMPUTER SCIENCE
