Automotive Service Advisor

1 month ago

Pensacola, United States Allen Turner Hyundai Full time
Job DescriptionJob Description

Are you wanting more out of your automotive career? Come join the team of the best dealership in town, ALLEN TURNER HYUNDAI We are currently seeking experienced Service Advisors interested in serving our customers with Respect, Humility and Excellence, all while working for a company that truly values its employees If this seems like the opportunity you have been waiting for, please keep reading

BENEFITS

  • Medical, dental, and vision insurance
  • Long and short-term disability and life insurance
  • Matching 401(k) plan & profit sharing
  • Paid vacation & holidays
  • 5-day work week
  • Employee purchase program
  • Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc.
  • A friendly, professional work environment
  • Opportunities to advance within the company

JOB DUTIES

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

  • Ensure the daily inventory of technicians' time is consistently sold to service customers.

  • Distribute work between technicians efficiently.

  • Answer technical questions about vehicle problems, warranties, services, and repairs.

  • Maintain Customer Happiness scores at or above company standards.

  • Assist in diagnosing vehicle problems; order parts and tools as necessary.

  • Oversee administration of warranty claims as well as training and supervising of service department.

  • Set schedules and assigns tasks to service department employees.

  • Reinforces company policies and adheres to company standards.

  • Encourages compliance with applicable laws and regulations.

  • Maintain good working relationship with factory(s) and foster positive employee relations.

  • Collaborate with upper management to make service department hiring and discipline decisions.

Job Qualifications:

  • Previous experience at an automotive dealership preferred

  • Excellent customer service skills

  • Positive, friendly attitude, along with a customer service mentality

  • Ability to effectively communicate with customers, co-workers, vendors, etc.

  • Demonstrated ability to manage others

  • Time management and organization skills

  • Professional, well-groomed personal appearance

  • Consistent record of service and sales success

  • Strong record of positive customer satisfaction results

  • Team oriented and self-motivated

  • Ability to work with little supervision

  • Valid driver's license and clean driving record

  • Willing to submit to pre-employment drug screen and background check

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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