Counselor - Crisis Worker (Call-in)

3 weeks ago

Elizabethtown, United States Arrowleaf Full time
Job DescriptionJob DescriptionJob Title: Counselor (Crisis Worker)

Home Office: Vienna, IL; Anna, IL; Cairo, IL; Golconda, IL; or Elizabethtown, IL. Location is dependent on nearest to home residence.

Area of Focus: Behavioral Health

Program(s): Crisis Response and Intervention Services program (590) - The Crisis Response and Intervention Services, which are available 24/7, help people of all ages deal with immediate stressors, minimize the negative effects of physical or mental health challenges, and cope with a loss of functioning in any area of life.

Immediate Supervisor: Program Coordinator

Hours of Work: Call-in

Minimum Qualifications for Crisis Counselor: Bachelor’s Degree in Human Services or related field. Qualifies as a Mental Health Professional (MHP).

Skills & Knowledge for Crisis Counselor: Skills in the delivery of crisis support services; knowledge of local health and human services resources; excellent written and oral communication skills; basic computer skills; ability to navigate enhanced phone system.

Special Requirements for Crisis Counselor: Evening/weekend availability is required; must be 21 years of age or older; travel to off-site or community based locations is required; travel to all agency sites when appropriate; must complete and maintain the required registry clearance and criminal fingerprint background checks; maintain First aid & CPR certification; must have a valid driver’s license and proof of vehicle liability insurance.

Crisis Counselor Job duties include, but are not limited to:

  • Crisis response on a call-in basis, primarily nights and weekends with some days.
  • Must accept at least one crisis call per month to maintain call-in status.
  • Provides crisis intervention to stabilize consumer’s condition by utilizing short-term crisis intervention techniques and referrals to other support services.
  • Utilizes approved screening and assessment tools to evaluate the level of risk for individuals presenting in mental health crisis and makes informed recommendations to the on-call QMHP regarding needed level of care.
  • Collaborate with emergency services, law enforcement, and medical professionals to ensure a seamless and integrated response to crisis situations.
  • Develops safety plans collaboratively with clients to leverage natural supports, ensure ongoing support, address environmental safety, and facilitate access to necessary resources.
  • Facilitates communication externally and across agency staff/applicable programs to ensure continuity of care for individuals presenting in crisis services.
  • Maintains networking and referral contacts with other human service providers both internally and externally.
  • Completes all required forms and documentation in a timely and efficient manner.

You will enjoy:

  • A culture of collaboration

  • Professional & upward mobility opportunities

  • A family-oriented atmosphere

  • Health wellbeing stipend ($200 per fiscal year)

  • $50,000 life insurance policy

  • Travel reimbursement

  • Up to 368 hours of paid time off just within your first year of employment Includes 13 paid holidays, 3 personal days, 12 sick days, 40 hours bereavement leave, 12 days vacation (6 month probation period), and 8 hours volunteer paid time off per year.

  • Additional opportunities for compensation are available above starting salary


Questions? visit myarrowleaf.org/employment to learn more

At Arrowleaf we aim to create and maintain a work environment that is safe, welcoming, inclusive, and equitable for everyone.


Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: Sr. Administrative Director of Human Resources, Sydney Charles.


Arrowleaf is firmly committed to Equal Employment Opportunity (“EEO”) and to compliance with all Federal, State and local laws regarding it. EEO is a set of standards that make it illegal to discriminate against a job applicant or an employee because of the person’s actual or perceived race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, national origin, ancestry, age (40 or older), disability or genetic information (including family history), order of protection status, or military status or unfavorable discharge from military service. The laws apply to all types of work situations, including recruiting, hiring, disciplinary actions, terminations, promotions, pay practices, training, wages, and benefits.

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