Member Service Agent

1 month ago

West Valley City, United States Deseret First Credit Union Full time
Job DescriptionJob Description

There's a reason we've won so many awards for being one of the best companies to work for We invite you to apply to join our family, and here's what's in it for you:

  • 12 paid holidays
  • Competitive compensation
  • Benefits, perks, and discounts worth a double-take
  • A positive atmosphere and co-workers who truly care
  • Enjoyable activities and wellness initiatives
  • Work-from-home flexibility

The schedule is Monday-Friday from 9:00-6:00, as well as rotating Saturdays from 8:45-2:00. This is a remote position; however, the ability to first train at our Operations Center (in West Valley City) for a few weeks is required.


Summary: The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence.


We pride ourselves in taking excellent care of our credit union's members. Here is how you can help us accomplish that:

  • Takes incoming calls from members to assist them with account needs and transactions
  • Opens new accounts
  • Processes checks
  • Responds to members' e-mail and chat system inquiries
  • Provides credit union products and services to existing members

Qualifications:

  • High school diploma or GED and six months of experience working with the general public required
  • Previous phone experience is helpful

Competencies:

  • Must be friendly, personable, professional, and service-oriented
  • Good oral and written communication skills
  • Ability to think outside the box and problem solve
  • Ability to multi-task and adapt to change
  • Spanish speaking is a plus

Computer/Software Skills:

  • Microsoft Office Suite; strong ability to learn new software programs

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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