Assistant Director of Student Housing Operations

Job Title: Assistant Director of Student Housing Operations

Reports To: Area Manager

Location: McCartney Residences at Lafayette College, Easton, PA

Compensation: $21.63-$23.08 per hour, staff housing near community, and a comprehensive benefits package

FLSA Status: Non-Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Site Details:

The McCartney Residences at Lafayette College opened in August 2020 and provides housing for 165 sophomore, junior, and senior-level Lafayette students. Tator North offers single bedroom 3- and 4-person suites, and McCartney South provides double occupancy semi-suites. The McCartney Residences’ amenities include community kitchens, laundry rooms with coinless (free) operated machines, study lounges, and an outdoor amphitheater and lawn. Two retails spaces are located on the street level, including Lafayette’s College Store and a restaurant that offers outdoor patio seating during the warmer months.

COCM and Lafayette College utilize a shared governance management structure to provide a seamless living experience for the students residing in the McCartney Residences. Under this arrangement, Lafayette retains responsibility for residence life staffing and programming; marketing and leasing; room assignments; judicial; access control; security; and parking, while COCM is responsible for all other aspects of operations.

Position Description:

The Assistant Director of Student Housing Operations will provide operational and administrative support for the student housing community. Areas of responsibility include but are not limited to customer service; accounts payable and receivable; facilities management including vendor relations, turn coordination, supervision of the maintenance assistants, work order oversight, and key management; and administrative tasks including record keeping related to housing contracts, work orders, and vendors. The ideal candidate for this position is enthusiastic, possesses a strong work ethic, and excellent interpersonal and organizational skills. This is a live-on position with furnished housing provided near the community.

Description of Duties:

• Be a customer service representative of the community including communicating and monitoring communication by phone, e-mail, and in-person.
• Assist the Area Manager and Lead Maintenance Tech in coordinating work, projects, and turn with vendors including the bidding process.
• Receive and process invoices for payment.
  
• Administer the housing contract process, which may include collections.
• Track, review, and schedule work orders; coordinate turn schedules; and follow up with work order issues and resident complaints.
• Maintain proper levels of inventory including maintenance and custodial supplies, furniture, and equipment.
• Maintain/update office records and property management database such as equipment logs, key logs, maintenance records, vendor records, and resident contract information.
• Oversee management of keys and lock hardware in conjunction with Area Manager.
• Provide data and input related to budget development and long-term capital planning.
• Work closely with the Area Manager to prepare for room changes, move-in and move-out including organization of room condition reports and damage billing.
• Assume leadership role in absence of Area Manager.
• Participate in 24-hour emergency response rotation. Responds to emergency calls by assessing the situation and determining the best course of action. Documents incidents. Being on duty requires the Assistant Director to be within a 30-minute response radius of the community.
• Occasional travel (2-3 times annually) can be anticipated for participation in COCM professional development opportunities.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements:

• Bachelor’s degree with experience in student affairs, business operations, or a related field or work.
• Must possess effective skills in customer service, leadership, time management, and organization.
• Must possess strong interpersonal skills and the ability to work with a diverse population.
• Ability to read, analyze, and interpret trade periodicals, journals, technical procedures, or governmental regulations. Ability to write reports, business correspondences, and procedure manuals. Ability to effectively present information in one-on-one and small group situations, and respond to questions from groups of managers, clients, customers, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret basic graphs.
  
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
• Proficient knowledge of Microsoft Outlook, Excel, and Word, basic typing skills, use of the internet, and ability to learn new technology quickly.
• Must be a team player.

Preferred Qualifications:

• Master's degree in Student Personnel, Higher Education or Business or a related field of study.
• 1–3 years of experience in Housing/Residence Life at a College or University, or with a P3.
• Experience working with undergraduate student populations.
• Experience in facilities management or asset management.
• Real estate license in Pennsylvania.

Work Hours
40-hour work week schedule and serves on emergency response rotation.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary commensurate with experience. Competitive benefits package includes health benefits, dental benefits, vision coverage, and 401K. This is a live-on position with furnished housing provided near the community.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.