Maintenance Manager

1 month ago

Irvine, United States Hilton Garden Inn Irvine Full time
Job DescriptionJob Description

The Maintenance Manager ensures proper operations, maintenance, service, and repair of all equipment while supporting the S3 Hotel Group's guest satisfaction, cost control, and profitability goals.  He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public spaces meet S3 Hotel Group standards.

QUALIFICATION STANDARDS

  • At least five years of progressive experience in a hotel or a related field; a 2-year college degree and three or more years of related experience; or a 4-year college degree and at least two years of related experience.
  • Supervisory experience required.
  • High School diploma or equivalent required.
  • Current certification by federal, state, or local governing agents about trade requirements (e.g., HVAC, pool operation, electrical), and property specifics is an advantage.
  • Current certification and licensing to operate and repair the hotel's boilers and chillers as required by state, city, and local legislation is a plus.
  • Must have a valid driver's license.

DUTIES & FUNCTIONS

  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with S3 Hotel Group standards, as required by scheduling, which will vary according to the hotel's needs.
  • Comply at all times with S3 Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for the position to include Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Train and supervise the hourly Maintenance staff and coordinate all scheduling.
  • Review engineering maintenance worked hours for payroll compilation and submit them to Human Resources on a timely basis.
  • Focus the Maintenance Department on their role in contributing to the guest service scores.
  • Motivate, coach, counsel, and discipline all Maintenance Team Members to S3 Hotel Group standards.
  • Conduct employee performance appraisals according to S3 Hotel Group Hospitality standards.
  • Prepare and conduct all Engineering interviews and follow hiring procedures according to S3 Hotel Group standards.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to S3 Hotel Group standards.
  • Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and readily available (with the Housekeeping Manager).
  • Establish ongoing training for all departments, especially Housekeeping, Front Desk, and Kitchen, to maintain basic upkeep of their departments and equipment.
  • Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and stocked all necessary items (light bulbs, name tags, etc.).
  • Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.
  • Manage energy expenses and continually work towards energy conservation.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure the Preventative Maintenance program is implemented and administered according to S3 Hotel Group Hospitality standards.
  • Evaluate and spot-check the work of all staff and contractors or outside laborers.
  • Handle guestroom maintenance requests in a timely manner.
  • Maintain files of and be familiar with all operational manuals and warranty agreements for equipment.
  • Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings.
  • Ensure that employees are attentive, friendly, courteous, and helpful to guests, all other employees, and managers.
  • Act as emergency contact person.
  • Attend monthly all-employee meetings and any other functions required by management.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Ensure that the pool and spa are in compliance with area health codes.
  • Use proper communication device etiquette at all times when communicating with other employees; Ensure the appropriate use of radio etiquette within the department.
  • Chair the Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.
  • Establish and maintain a key control system.

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