Food Service Clerk

1 month ago

Green Bay, United States Diversified Management Group Full time
Job DescriptionJob Description

Job Title: Food Service Clerk

Department: Little Caesars

Reports To: Food Service Manager

FLSA Status: Hourly

POSITION SUMMARY

The Food Service Clerk provides superior customer service in a welcoming and friendly atmosphere. This position is responsible for greeting customers, preparing sandwiches, taking customers' payment, and creating a positive, energetic atmosphere for the customers.

CORE FUNCTIONS OF POSITION

Provides exceptional customer service.

  • Welcomes customers to the store and assists customers with questions.
  • Prepares food for both in-store and commissary food orders.
  • Takes payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases.
  • Develops personal ongoing relationships with customers.
  • Answers the telephone and assists callers using proper phone etiquette.
  • Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
  • Deliver outstanding product and customer hospitality, while developing customer loyalty. Promptly and professionally address customer comments.

Communicates and works cooperatively with Food Service Manager to maintain department standards.

  • Ensures clean work environment is clean: Keeps prep counter and floor free of food and garbage, keeps dining room area clean, washes dirty dishes, and performs daily cleaning duties.
  • Follows Little Caesars' and DMG's guidelines, including food handling and safety procedures in the restaurant.
  • Always makes the best use of time and resources; seeks ways to reduce costs.
  • Prevents loss by knowing and complying with DMG's safety rules.
  • Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps.
  • Anticipates the impacts and risks of decisions and actions.

Contributes to overall team readiness

  • Orders and displays signage to ensure all products are properly priced.
  • Assists in achieving projected sales goals and controlling both labor and food costs.
  • Assists in maintaining and auditing food and non-food inventory levels in accordance with company guidelines.
  • Completes opening and closing duties.
  • Assists management with receiving and storing of food items and supplies.
  • Makes appropriate decisions in a fast paced environment. (side work, station plan, etc.).
  • Performs all other duties as assigned by the Food Service Manager and/or General Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to deal tactfully and effectively with customers and all team members.
  • Must be able to follow menu specifications, recipes, read tickets, and maintain an organized work area.
  • Must be able to use a computer for time keeping and cash handling purposes.
  • Possesses excellent time management skills and ability to handle multiple tasks.
  • Good oral and written communication.
  • Proper training and knowledge of the following equipment/procedures: cash register, box cutter, meat slicer, and proper lifting techniques.
  • Complete understanding of all safety requirements and company safety policies.
  • Complete knowledge of all company security regulations and federal/state/local regulations relating to food safety.
  • Effective mathematical skills for proper money handling.
  • Commitment to excellence in customer service and other DMG values.

EDUCATION AND EXPERIENCE REQUIRED

  • Customer-service experience preferred.
  • Prior experience with cash register and/or cash handling highly recommended.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Lifting and carrying up to 60 pounds on an occasional basis.
  • Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders.
  • Must be able to work at a fast pace.
  • Regularly exposed to a cool, damp environment (coolers) as well as extreme hot temperatures.


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