Warranty Clerk
3 months ago
- Medical, Dental, & Vision Insurance
- Employee Discounts on Parts & Services
- Competitive Pay
- Paid Vacation
- Growth Opportunities
- Book warranty repair orders and submit claims of manufacturer warranty
- Maintain receivables schedules; service contract claim submission and follow up
- Work closely and effectively with team of technicians, service writers, and supervisors
- Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
- Communicate with Service Advisors to define the scope of a warranty claim
- Process all warranty paperwork to ensure proper documentation and to verify criteria
- Arrange for parts for shipment to factory or distributor
- Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor
- Stays abreast of all factory recalls, announcements, and procedures
- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
- Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
- Maintain record of all claims submitted, returned/rejected and paid and their current status
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
- Provide a weekly report to the service manager regarding claims status
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
- Warranty experience preferred
- Attention to detail
- Ability to work well with others and be part of a team
- Proficiency Microsoft Office
- General accounting knowledge preferred
- Valid driver's license and clean driving record
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