Client Support Specialist

1 month ago

Las Vegas, United States BodySpec Full time
Job DescriptionJob Description

Our Remote Health Team is looking for a full-time, seasoned Client Support Specialist.

Our Client Support Specialists are at the forefront of customer interactions and are key to our exceptional client experience strategy.  This role will provide assistance via phone, chat, and email.  You will help clients with account adjustments, appointment scheduling, system navigation, answer general questions, as well as de-escalate and triage challenging situations. Beyond working in Hubspot Service (our CX platform), our Remote Health team hosts insightful, non-judgmental group webinars to our clients, educating them about their bodies and health through their DEXA scan results, providing motivation to succeed 

We are looking for an experienced CX professional who has familiarity with HubSpot, Salesforce or similar platform. Must also have a strong knowledge around CX KPIs and processes, a strong passion for health and wellness, and above all, must be obsessed with delivering an exceptional customer experience

What Will You Do?

  • Handle daily phone, chat, and email customer service requests originating from customers and from teammates.
  • Provide comprehensive review of results from BodySpec’s body composition analysis system to individual clients via webinar, leveraging our presentation templates and systems. 
  • Answer client questions about nutrition, health, fitness, and the DEXA technology.
  • Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues.

Notes:

  • This is a 5-day a week fully remote position.
    • Three evening/night shifts are required (shift ends @ 12am EST) to accommodate our Pacific time zone clients  
    • Must be available to work one weekend day on a consistent and weekly basis 
  • Previous, extensive Customer Service experience required.
  • Passion for health/ wellness is a must

Compensation:

Starting rate of $18.03 

  • Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals.  All goals are designed to be challenging but doable, and we hit all our monthly goals in 2023 except one.
  • All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance.
  • We expect both hourly and bonus compensation to grow as the company grows. 

Benefits:

  • Sick leave
  • Paid time off
  • Health, dental, and vision insurance
  • 401k
  • Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
  • Employee assistance program
  • Regular virtual social events
 

BodySpec provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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