Appliance CSR

Position provides telephone and internet web sales support for a major retail appliance brand. The successful candidate will work within a team to reach out to store associates and customers in order to provide product knowledge support.

Benefits: Medical, dental and vision plans, paid holidays and PTO, company equipment, comprehensive compensation for mileage, travel (hotel and meals)

Job Duties and Responsibilities

• Responsible for reaching out to store associates daily in order to educate and inform them of the retailers various products
• Answer incoming questions and concerns via internet, email, and phone
• Track and record customer calls and conversations
• Complete weekly and monthly customer reports
• Perform other duties as assigned
  

Minimum Requirements:

• A minimum of 1 year prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required.
• Ability to work varied hours/days, weekends and evenings as business dictates is required.
• Provide excellent customer service to customers
• Ability to follow directions and catch on quickly
• HS diploma or equivalent required
• Excellent typing and communication skills using email and web navigation and Strong Microsoft Office proficiency.
• Ability to work independently with minimal to no supervision

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