Housing Case Manager B
1 month ago
$21.63/hour
Position Overview
HOURS: 40 Weekly minimum, or as necessary, to achieve program objectives, tasks, activities, and responsibilities and to document outcome measures and variances effectively.
Work Schedule to Include: Monday, Tuesday, and Wednesday, 8 am - 5:30 pm; Thursday,
11 am – 7:30 pm; and Friday, 8 am - 3:00 pm
SUMMARY DESCRIPTION OF POSITION:
Provide housing case management assistance to non-residential program participants who have fled a domestic violence or sexual assault living environment. Provide casework in the office and the participant’s home once the family exits the emergency shelter and is in their own home. Encourage participation in Bay Area Turning Point-facilitated after-care support groups to curtail the participant’s return to crisis and homelessness. Provide assistance with transportation to continued services and programs. Evaluate the needs of the family and connect them to resources to meet those needs (i.e., clothing, furniture, food, etc.)
ESSENTIAL FUNCTIONS:
- Conduct casework with housing participants to include goal setting, education, personal financial planning, referral to BATP’s victim advocacy program, and other services as necessary.
- Ensure participants reach a level of self-sufficiency by creating achievable goals, providing job leads, creating budgets, researching educational opportunities, and building confidence while helping participants achieve grant-specific targets.
- Assist parent/child with healthy development.
- Inquire and report all child or elder abuse allegations to Child Protective or Adult Protective Services.
- Oversee program participant transportation needs, including the reimbursement process for travel to services.
- Be knowledgeable of community resources.
- Provide structured activities for children while mothers attend non-residential follow-up services.
- Assist the Housing Program with completing HUD-regulated inspections as needed.
- Prepare and submit monthly purchase requests for program participants' rental and/or utility assistance.
- Work in partnership with Apartment Managers and Landlords to provide safe, sanitary, and secure living arrangements.
- Complete monthly Landlord/Leasing Office calls to ensure continued occupancy while proactively addressing tenant concerns.
- Maintain program participant records.
- Maintaining strict confidentiality when completing file maintenance and working collaborative partners.
- Review, prepare, and organize participant’s files and database for internal and external monitoring.
- Complete on-site emergency victim accompaniments from hospitals and police stations, including assessments and intake paperwork.
- Resolve participant complaints by adhering to the grievance process.
- Serve as the backup to the Housing Specialist.
- Be knowledgeable of program guidelines and be willing to enforce program guidelines when not being followed.
- Have knowledge of grant objectives and goals.
- Prepare reports as requested.
- Continually oversee program needs and make recommendations to the supervisor.
- Participate in Agency fund-raisers, community awareness, and speaking activities.
- Provide victim information to former shelter residents, including appropriate referrals to the victim assistance/advocacy staff.
- Work weekends and evenings as required or as requested.
- Attending staff meetings.
- Assist with answering the Agency hotline.
- Assist with providing assessment services to victims.
- Rotate as the on-call emergency accompaniment staff and can respond within 45 minutes.
- Represent the Agency in public presentations and professional training.
- Develop and procure program/service awareness activities, literature, and program supplies; maintain playroom, information distribution areas, and school and group activities.
- Facilitate the Job Readiness Classes at the shelter.
- Complete assigned chores on a quarterly rotation schedule.
- Complete bi-weekly timesheet and monthly mileage tracking sheet.
- Other duties as assigned.
- Oversee volunteers assigned to work with follow-up services.
- Demonstrate leadership, communication, and problem-solving skills in a manner that encourages and empowers residents to seek remedies for positive change.
- Make independent decisions to benefit program participants and the Agency as a whole.
- Communicate program and participant service needs to the supervisor.
- Assist in problem solving.
- Provide the supervisor weekly notes reflecting progress, problems, and activities.
- Some college courses with related experience; 2-year degree in a related field and 4-years experience; 4-year degree in a related field with 2 years of experience; or a master’s degree in a related field and 1 year of experience.
- Exhibit a “teamwork” approach.
- Sensitivity and knowledge regarding the issues of family violence and sexual assault and the impact of these crimes on women and children.
- Ability to remain calm in crisis situations.
- Understand residential programs and dynamics of communal living.
- Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.
- Must have own transportation.
- Must have a clean driving record and be insurable.
- Must provide proof of and maintain valid personal automobile insurance.
- Must have at least 3 years of verifiable driving experience.
Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.
NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.
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