Associate IPS Coordinator

2 months ago

Jacksonville, United States Idea Recruitment Full time
Job DescriptionJob DescriptionJob Summary
The Associate IPS Coordinator will primarily deal with building competence in the daily tasks of a IPS Coordinator I, with the intention of advancing to IPS Coordinator I within a reasonable amount of the time. The role is responsible for coordination of IPS cases and general office functions. Their management of IPS cases involves steps prior to the Design state and will involve direct communication with all internal team members, as well as surgeons, other medical professionals, and the sales team.

Schedule / Pay
Starting Pay: $18.00 per hour
Days: Monday - Friday
Hours: 9:00 AM - 6:00 PM

Knowledge, Skills, and Abilities
• Adhere and support KLS Martin’s quality and safety policies and procedures.
• Ability to learn new software quickly.
• Ability to retrieve and interpret documentation.
• Customer support skills.
• Able to work independently under minimal supervision.
• Able to efficiently communicate and collaborate amongst a team.

Essential Functions, Duties, and responsibilities
• Learn and demonstrate the ability to create, check, and manage incoming data.
• Learn and demonstrate the ability to monitor and respond to emails in the IPS Coordinator and personal inboxes.
• Learn and demonstrate the ability to monitor and manage cases in IPS Gate.
• Learn and demonstrate the ability to update case related data on internal documents (Doctor, Hospital, Type of implant, Date of surgery, etc.).
• Learn and demonstrate the ability to manage documents detailing surgeon preferences.
• Learn and demonstrate the ability to assist with calls from sales team, surgeons, and other personnel regarding IPS cases.
• Learn and demonstrate the ability to clearly and professionally communicate internal timeline requirements to the sale teams, surgeons, and other medical personnel.
• Learn and demonstrate the ability to perform additional administrative tasks.
• Learn and demonstrate the ability to schedule meetings based on surgeon and internal member (e.g. IPS Planning Engineer) availability.
• Learn and demonstrate the ability to collaborate with IPS Planning Engineers to maintain reasonable workload for them.

Knowledge, Skills, and Abilities
• Adhere and support the client's quality and safety policies and procedures.
• Ability to learn new software quickly.
• Ability to retrieve and interpret documentation.
• Customer support skills.
• Able to work independently under minimal supervision.
• Able to efficiently communicate and collaborate amongst a team.

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