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Real Estate Servicing Specialist

2 months ago

Baltimore, United States S3 Shared Services Full time
Job DescriptionJob Description

The Real Estate Servicing Specialist– Cash Management plays an integral role in the servicing of Real Estate accounts. The Real Estate Servicing Specialist- Cash Management will communicate with various departments internally and externally regarding members’ inquiries and requests. This individual will have the opportunity to provide members with solutions to their requests either via phone, e-mail, or mail. The Real Estate Servicing Specialist- Cash Management will perform basic calculation of interest and principal, research and analyze real estate loan accounts, reconcile suspense accounts, and process member requests from various sources. This role is designed to support the direct and indirect channels as business needs are recognized for our three credit union partners.

S3 STAR Values:

  • Service
  • Teamwork
  • Attitude
  • Results

Location:Hybrid- Canton, MD

TOP JOB RESPONSIBILITIES:

  • Process daily activities that require critical thinking and resolution to complete routine member requests and monetary transactions. Team members must conduct a self-check to ensure accuracy and completeness.
  • Respond to all inquiries by internal and external members of the Credit Union Partners via outbound phone calls, email communications, and/or by mail.
  • Maintain daily tasks as assigned within the given service level agreement to include but not limited to C-views, MOVES, unapplied report, and various DocuSign requests.
  • Communicate with other departments to process general requests and reconcile any Real Estate loan accounts and conduct follow-ups as needed.
  • Ensure compliance with all State and Federal regulations as well as Investor Guidelines and Credit Union partners policies and procedures.

Other responsibilities and opportunities:

  • Scan, sort, copy, print, mail, and upload documents to online storage system.
  • Perform basic mathematics to calculate interest, loan payoffs, payment reversals, and payment applications.
  • Assist in testing the core system during times of upgrade.
  • Provide support and back-up to Check Processing as needed.
  • Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

  • 1 years loan servicing experience, preferably in a credit union or financial industry.
  • Basic knowledge of investor reporting and regulatory guidelines, preferred.
  • Proficient in Microsoft Office (Word, Excel, Outlook), required.
  • Ability to understand and execute tasks within the Service Level Agreements (SLAs), required.
  • Ability to problem-solve and analyze with a high degree of accuracy.
  • Effective time management with the ability to prioritize workload based on department requirements and member needs while working in a fast-paced, deadline driven environment.
  • Ability to function in changing environment and multi-task in other areas of the unit as needed.
  • Strong communication skills, both verbal and written.
  • Ability to work independently while promoting a positive team environment.


PERKS AND BENEFITS:

  • Group medical, dental, and vision coverage insurance
  • Generous Paid Time Off
  • Up to 11 Paid Holidays Per Year
  • 401(k) With Employer Match and Discretionary Contribution
  • Employee Referral Program
  • Wellness Programs
  • Peer-to-Peer Recognition Program

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service.  We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly:Perform basic mathematical computations; Effectively communicate verbally and in writing; Comprehend materials and follow instructions; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills

Frequently:Works independently, little supervision needed; Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking

Occasionally:Motivate, lead, influence and collaborate with others both internally and externally

Physical Requirements-

Constantly:Use hands/fingers for repetitive keyboard & hand motion; Speak coherently

Frequently:Sit- Remaining in a seated position for long periods of time

Occasionally:Use hand/fingers to handle and feel; Reach- Extending hand(s) and arm(s) in any direction

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.