Senior Instructor and Aquatics Lead

2 weeks ago

Auburn, United States British Swim School of Worcester Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement


The Sr. Instructor/Aquatics lead at British Swim School of Worcester will gain fulfillment through leading our mission To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. In this position, you will be responsible for supervising, training, coaching, developing and retaining a dynamic swim instructor team, as well as, teach/cover whenever needed. This will result in the retention, success, and positive customer experience for our students and families in the British Swim School Aquatics Program. Results are achieved through analysis, strategic planning, execution and leadership, promoting a fun and gentle approach to student engagement and progression. Maintaining a high level of brand standards across the program is essential for success.

A passion and love of the water and working with children is a must

Knowledge, Skills, and Abilities
Enthusiastic, assertive personality with strong relationship and customer service skills
Effective and influential team leadership in a fun environment built on trust
Written and oral communication skills
Strong aquatics acumen with collaboration skills
Disciplined to follow and enforce schedules, company policies and enforce safety procedures based on Franchise expectations
Ability to lead, supervise, train and coach associates, to include organizing, prioritizing, and scheduling work assignments
Critical thinking, problem solving, analysis and strategic planning
Able to demonstrate and/or have knowledge of freestyle, backstroke, breaststroke and butterfly swim strokes
Computer literacy skills - ability to learn how to operate and navigate software including email, training, class management, and scheduling platforms
Growth mindset

Roles and Responsibilities
Reports to and communicates directly with the Franchise Business Owner
Hire, supervise, support, train, coach, develop and retain a dynamic team of swim instructors
Identify areas of opportunity, develop and execute action plans to address challenges and improve results in customer retention, revenue and expense containment through aquatics employees
Conduct training, reviews, recognition and individual development of aquatics staff
Manage underperforming aquatics associates utilizing personal improvement plans, coaching and disciplinary tools to improve or terminate unsatisfactory performance with consultation of Franchise Business Owner and Human Resources Manager where applicable
Manage staff schedule of aquatics team including time off requests
Conduct classes when needed
Communicate with customers and resolve any issues in a timely manner
Communicate with children in an effective and appropriate manner
Communicate with caretakers of children on deck - updating them on the swimming progress of their children, answering their questions, listening to and addressing their concerns
Regular and frequent site visits
Ensure classes and training adhere to current company brand standards
Ensure pool locations have proper inventory of supplies for lessons
Ensure that all water and safety standards are maintained at the pools
Ensure strong execution of all programs including Barracudas program where applicable
Attending appropriate ongoing training locally and with corporate
Other responsibilities as assigned by the Franchise Business Owner

Qualifications:
Bachelors Degree or relevant experience
American Red Cross Lifeguard or equivalent
CPR/First Aid Instructor Certification
Successful completion of aquatics leadership training through British Swim School Corporate

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