Receptionist

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

• High School Diploma/GED required.
• Interpersonal skills.
• Two-year experience in reception/telephone operation, preferably in a health care environment.
• Experience with business machines, i.e. computers, calculators, etc.
• Medical experience preferred
• Bilingual (English/Spanish) preferred

PRINCIPAL DUTIES:

• Greet patients and visitors, determine their needs, and guide them to the appropriate areas for service.
• Inform the patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop-off area for paperwork/forms/referrals; expedite requests for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls (if a line is busy or there is no answer) and/or handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy
• Serve as a liaison between the front office and other departments.
• Assists front office, as needed
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None