Service Writer

Do you have automotive or engine experience? Do you enjoy collaborating technically with a team? Are you customer focused and detail oriented? Our service department is growing and looking to add a Service Writer to the team

Responsibilities:

• Provide estimates for service work recommended by our technicians daily.
• Consult with Field Service Managers as needed.
• Collaborate with interdepartmentally to ensure timely turnaround of parts needed for Service work.
• Ensure Service Repair (SR) jobs are quoted within a timely manner.
• Communicate needed repairs with customers.
• Follow up on estimates and track progress.
• Work with Customer Service/Service Operations Manager to track discrepancies within service repair quotes.
• Attend weekly Service Writers meetings.
• Maintains professional appearance.
• Assist in other duties as assigned.

Requirements:

• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Strong mechanical aptitude.
• Extensive computer experience (proficient with Microsoft suite, etc).
• Knowledge of generator services, diesel engine repair, oil changes, and recommended maintenance.
• Research and source required parts needed.

Education/Experience:

• Minimum 2 years technical service writing experience preferred, but not required.
• Strong customer service skills and ability to build rapport with customers and team.
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize work effectively
• Desired skills:
  • Diesel engine experience (assembly/disassembly)
  • Knowledge of safe service repair for generators and heavy equipment

Physical Requirements:

• On-site position
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.