IT Infrastructure Analyst

4 weeks ago


Pittsburgh, United States Murtech Full time
Job DescriptionJob DescriptionJob Title: IT Infrastructure Analyst – USC or Green CardLocation: On-site Pittsburgh, PA 15222Schedule: 8:00am-4:30pm (30-minute lunch break)
Job Description: The job is responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions. Performs tasks including, but not limited to:
  • Systems software upgrades, workstation setups and server configurations.
  • Maintains software and hardware inventories.
  • Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices.
  • Performs recovery procedures, scheduling and backups, and monitors batch processes.
Job Duties:
  • Diagnoses and resolves technical issues with hardware or software systems.
  • Responds promptly to queries and provides excellent customer service at all times.
  • Communicates via phone, in person or online chat to understand and troubleshoot technical issues.
  • Determines the need for and subsequently provides system reconfiguration.
  • Assesses user needs and recommends technical solutions such as patches, upgrades or enhancements.
  • Documents technical support procedures and maintains customer records.
  • Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.
  • Collaborates with senior team members; reviews and analyzes hardware and software needs; recommends changes and upgrades.
  • Communicates effectively with both technical and nontechnical personnel to solve issues.
  • Other duties, as assigned.
Qualifications: • Bachelor’s Degree preferred • At least 2 years of experience required
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