Travel Customer Support Representative

3 weeks ago

Coral Springs, United States Cruise Planners Full time
Job DescriptionJob DescriptionSalary:

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

 


Role Title: Travel Customer Support Representative (Hybrid)


This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site) 


Job Summary: As a Travel Customer Support Representative, you will receive the training needed to help our Franchisees operate their business. This position is the front-line for answering general inquiries related to our propriety travel research and booking software. As a member of our team, you will be responsible for handling inbound calls, chats & email inquiries with professionalism, patience, and can-do attitude.


Responsibilities:

  • Answer incoming calls, chats, and email inquiries sent to the team
  • Respond to franchisee questions and challenges in a professional and timely manner
  • Resolve issues and troubleshoot technical problems
  • Ask questions to get better idea of pending problems
  • Relay an estimated time frame to agent for resolution
  • Use screen sharing software as needed to help diagnose technical or software issues
  • Act as liaison between other departments to resolve problems
  • Identify common user challenges and share with management team
  • Provide training on proprietary tools and assist with general software support
  • Assist franchisee with questions on third party products and vendor recommendations
  • Communicate with third party vendors as needed to resolve issues
  • Help with marketing initiatives, ordering, and generating client list
  • Capture call details and enter key notes into proprietary tool
  • Suggest or create how to guides or video tutorials that can be used to help guide franchisees
  • Attend offsite events as needed
  • Other related duties as needed.


The items listed above are intended to provide an overview of the essential functions of the job. 

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform. 

 

Competencies: 

  • Must be comfortable working in a call center environment. 
  • Must have excellent verbal and written communication, customer service skills, problem solving ability, marketing knowledge and listening skills
  • Must be able to multi-task
  • Must be well organized
  • Knowledge of social media and email programs (i.e., Facebook, Twitter, Outlook)
  • Android and IOS support
  • Remote or screen share software experience preferred
  • Desktop Support
  • Microsoft Office Suite and remote software support
  • Outlook and Apple Mail email clients
  • Knowledge of Word, Excel, PowerPoint
  • Travel Industry Experience preferred
  • Bi-Lingual preferred

 

Requirements:

  • High School Diploma or equivalent
  • 2-3 years relevant experience
  • Previous call center experience a plus
  • Great customer service skills 

 

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.

  • Customer Support Agent

    3 weeks ago

    Blue Springs, United States Customer Direct Full time

    Ideal candidates for Customer Direct generally have a customer service background. The most successful employees here have a friendly disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people. These positions are p Agent, Support, Customer Service, Internet, Technology, Customerby Jobble

  • Customer Support Agent

    1 week ago

    Blue Springs, Missouri, United States Customer Direct Full time

    We are looking for Customer Direct team members! Join our team if you have a background in customer service. At our company, those who excel are known for being friendly, eager to learn, dedicated, and genuinely passionate about assisting others. Key roles: Agent, Support, Customer Service, Internet, and Technology.

  • Customer Service Representative

    2 weeks ago

    Coral Springs, United States 5th HQ Full time

    We are currently hiring an experienced Bilingual Customer Service Representative who assist and supports our customers by providing helpful information, answering questions, and responding to complaints and placing orders. This person is the front line of support for our customers. **_This position is located in Pompano Beach, FL._** **Monday - Friday 9am -...

  • Customer Service Representative

    1 month ago

    Coral Springs, United States Fiserv Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsCoral Springs, Florida time typeFull time posted onPosted 30+ Days Ago job requisition idR-10227544 **Job Title** Customer Service Representative**Job Purpose** If you are looking for somewhere that you can take pride in your work,...

  • Customer Service Representative

    3 weeks ago

    Coral Springs, United States Fiserv Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsCoral Springs, Florida time typeFull time posted onPosted 30+ Days Ago job requisition idR-10227544 **Job Title** Customer Service Representative**Job Purpose** If you are looking for somewhere that you can take pride in your work,...

  • Bilingual Telemarketer, Customer Support Specialist

    2 weeks ago

    Coral Springs, United States Worldwide BDC Full time

    **WE ARE GROWING!** We’re excited to hear from you and provide the training and support you need to succeed. Join us and become part of a team that’s shaping the future. Worldwide BDC is expanding our operations and **we are on the hunt for energetic, bilingual (Spanish/English) telemarketers to join our vibrant BDC team. No experience? No problem**!...

  • Customer Service Representative

    2 weeks ago

    Coral Springs, United States Hoffer Pest Solutions, Inc. Full time

    **Join Our Team as a Customer Service Representative!** Are you passionate about providing exceptional service to customers? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you to join our team at Hoffer, a trusted family-operated Pest Control company since 1975. **About Us**: At Hoffer, we take pride in...

  • Insurance Customer Service Representative

    2 weeks ago

    Coral Springs, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Customer Service Representative

    1 week ago

    Coral Springs, Florida, United States Hoffer Pest Solutions, Inc. Full time

    Join Our Team as a Customer Service RepresentativeAre you passionate about providing exceptional service to customers? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you to join our team at Hoffer, a trusted family-operated Pest Control company since 1975.About Us:At Hoffer, we take pride in serving both...

  • Customer Service Representative

    1 month ago

    Coral Springs, United States Allstate - Brady Insurance Services Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing...

  • Marketing Representative

    2 months ago

    Coral Springs, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionChannel your creative side with an innovative company that embraces non-traditional approaches to healthcare when you onboard as a marketing representative with FYZICAL, the country's leading physical therapy provider, in our Coral Springs, FL, location!With state-of-the-art marketing tools at your fingertips and the...

  • Marketing Representative

    3 weeks ago

    Coral Springs, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionChannel your creative side with an innovative company that embraces non-traditional approaches to healthcare when you onboard as a marketing representative with FYZICAL, the country's leading physical therapy provider, in our Coral Springs, FL, location!With state-of-the-art marketing tools at your fingertips and the...

  • Marketing Representative

    2 months ago

    Coral Springs, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionChannel your creative side with an innovative company that embraces non-traditional approaches to healthcare when you onboard as a marketing representative with FYZICAL, the country's leading physical therapy provider, in our Coral Springs, FL, location!With state-of-the-art marketing tools at your fingertips and the...

  • Marketing Representative

    3 weeks ago

    Coral Springs, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionChannel your creative side with an innovative company that embraces non-traditional approaches to healthcare when you onboard as a marketing representative with FYZICAL, the country's leading physical therapy provider, in our Coral Springs, FL, location!With state-of-the-art marketing tools at your fingertips and the...

  • Customer Support Trainee

    4 weeks ago

    Coral Springs, United States IMG Full time

    We are looking for motivated individuals with strong communication skills and a passion for helping others to join our team as a Customer Support Trainee immediately! In the Customer Support Trainee position, you will have the opportunity to provide new and existing customers with the opportunity to enroll in our clients available services. This is an...

  • DME Customer Service Sales Representative(Bilingual)

    1 month ago

    Coral Springs, United States Lloyd Staffing Full time

    Our client, a national DME company is hiring a strong *Bilingual *Customer Service Sales Representative who has *DME Experience. Must be fully bilingual Spanish/English.**Responsibilities:*To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment onto their Medical Services, and...

  • Customer Service Representative

    2 weeks ago

    Coral Springs, United States Innovative Partners LP Full time

    **Responsibilities**: - Demonstrate excellent customer service skills. - Handle customer inquiries and complaints in a professional manner. - Provide accurate and timely information to customers. - Resolve customer issues in a timely manner. - Follow up with customers to ensure satisfaction. - Maintain customer records and update customer information as...

  • Customer Service Representative

    1 week ago

    Coral Springs, Florida, United States Innovative Partners LP Full time

    Responsibilities: Demonstrate excellent customer service skills. Handle customer inquiries and complaints in a professional manner. Provide accurate and timely information to customers. Resolve customer issues in a timely manner. Follow up with customers to ensure satisfaction. Maintain customer records and update customer information as needed. Provide...

  • Customer Service Representative

    1 week ago

    Cape Coral, United States Lee County Tax Collector Full time

    Description: **_ **Salary Information - Starting Hourly Rate of $17.50**_** **Description** Do you thrive in a fast-paced, customer focused environment? Look no further than the Customer Service Representative role here at the Lee County Tax Collector. In this role, you will serve the community through helping with a variety of tasks, such as Motor...

  • Customer Service Representative

    1 month ago

    Coral Springs, United States Medex Analytic Services Full time

    MEDEX Analytic Services is the preeminent provider of Independent Medical Examinations, Peer reviews and Radiology Reviews for medical and legal comprehensive analysis of bodily injury claims. Our nationwide service assists our clients in managing and analyzing their medical claims. Our headquarters is located in Coral Springs, Florida, where our staff of...