Senior Customer Service Manager

2 weeks ago

San Diego, United States River Rocks Landing Full time
Job DescriptionJob DescriptionAbout US :

Located on the scenic shores of the Coosa River in Alabama, River Rocks Landing offers an unmatched resort experience.Our newly renovated venue space will cater to any event you may have. No RV, no problem. We now offer vacation rentals ranging from luxurious tiny homes to unique glamping experiences. Create memories that will last a lifetime at River Rocks Landing.

Benefits:

River Rocks Landing benefits include Medical or Health Coverage,Dental Insurance, Vision insurance, Life Insurance Plans, Paid Time Off, Paid Time Off, Disability Benefits, Workers Compensation, Remote Work Flexibility etc...

This is a remote position.

The Senior Customer Service Manager Position: 

We need an experienced Senior Customer Service Manager to lead our customer service department. In this strategic role, you will be responsible for setting the vision and direction for customer service operations, developing high-level strategies to enhance customer satisfaction, and leading a large team of customer service professionals.

This is currently a remote position.

Responsibilities:

Collaborate with executive leadership to align customer service strategies with overall business objectives.

Oversee the entire customer service department, including budget management and staff development.

Analyze customer service performance across all channels, making strategic decisions based on insights.

Lead, mentor, and expand the customer service team to meet business growth.

Creates customer service processes and procedures.

Completes customer service analytics reports.
Analyze customer feedback and develop strategies to improve service.

Requirements:

Associate or Bachelor’s degree in a related field a plus.
3+ years relevant experience in support, customer success, account management, sales, or similar roles.
Proven track record of developing and executing customer service strategies that have improved customer satisfaction and loyalty.
Exceptional leadership, communication, and analytical skills.
Tech-savvy with the ability to quickly learn and explain products.
Analytical skills for creative problem-solving.
Strong understanding of CRM systems and customer service technology.
Strong problem-solving and decision-making skills.
Able to work in a fast-paced environment
Able to multitask and prioritize tasks
Passion for delivering a fantastic customer experience.

 

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