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Receptionist

2 months ago

Escondido, United States Neighborhood Healthcare Full time
Job DescriptionJob Description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The receptionist will be responsible for ensuring a positive and seamless experience for all visitors, tenants, and guests. In addition to managing the reception area, this position will play a pivotal role in coordinating building events, addressing facilities needs, and providing assistance to employees and visitors.

Responsibilities

Front Desk Management:

  • Greet and welcome visitors, tenants, and guests in a friendly and professional manner.
  • Manage incoming calls, emails, and inquiries, directing them to the appropriate departments or individuals.
  • Maintain a tidy and organized reception area, ensuring a welcoming atmosphere.

Experience Enhancement

  • Proactively anticipate and address the needs of visitors and tenants to ensure a positive experience.
  • Act as a resource for information regarding building amenities, services, and local attractions.
  • Handle guest requests and inquiries promptly and effectively, going above and beyond to exceed expectations.

Event Coordination

  • Coordinate and assist with the planning and execution of building events, including meetings, workshops, and social gatherings.
  • Liaise with tenants and external vendors to arrange catering, equipment rental, and other event logistics.
  • Ensure events run smoothly by providing on-site support and addressing any issues that may arise.

Facilities Management

  • Monitor and address building maintenance and facilities issues, promptly reporting any concerns to the appropriate channels.
  • Assist with scheduling and coordinating maintenance and repairs as needed.
  • Conduct regular inspections of common areas to ensure cleanliness, safety, and functionality.

Guest Services

  • Shepherd guests to their destinations within the building, providing directions and assistance as needed.
  • Assist tenants and guests with reservations, transportation arrangements, and other concierge services.
  • Maintain a high level of professionalism and discretion when handling sensitive information or situations.

Qualifications

Education/Experience

  • High school/GED required
  • Previous experience in a customer service or hospitality role preferred

Additional Qualifications (Knowledge, Skills and Abilities)

  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills.
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
  • Ability to successfully manage multiple tasks simultaneously
  • Excellent planning and organizational ability
  • Ability to work as part of a team as well as independently
  • Ability to work with highly confidential information in a professional and ethical manner
  • Ability to remain calm and composed under pressure, with a solutions-oriented mindset.
  • Flexibility to work evenings, weekends, and holidays as needed

Physical Requirements

  • Ability to lift/carry 15 lbs/weight
  • Ability to stand for long periods of time

Pay range: $21.81-$26.18 per hour, depending on experience.