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Bilingual Case Worker
3 months ago
About Us:
Queens Community House (QCH) is a multi-site nonprofit organization dedicated to serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. As a modern interpretation of the traditional settlement house, we incorporate innovative leadership and a passion for social and economic justice into our work. We welcome individuals who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change lives.
Job Description:
We are seeking a qualified Bilingual Case Worker with a strong commitment to social services and older adults to work across four Center-Based Sites: Forest Hills, Rego Park, Kew Gardens, and Pomonok Center. Our services include case management, benefits assistance, health care education and monitoring, housekeeping, errands, transportation, support groups, volunteer opportunities, intergenerational programming, recreation, and cultural activities and trips. The Case Worker will play a vital role in building a supportive community for older adults through needs and eligibility assessments, participant advocacy, and partnership building.
Primary Responsibilities:
- Interview clients to identify problems they encounter, including personal/family adjustments, finances, and physical/mental impairments, to determine the nature and degree of the problem.
- Provide accurate and appropriate information on services, benefits, and entitlements to clients.
- Conduct on-site visits with new program participants to assist with engagement with other program members.
- Develop case notes and create action items for care plans to reflect client assessments, and follow up to determine action outcomes.
- Consult with program directors to ensure that client needs are met with culturally sensitive options that make efficient use of community resources.
- Develop and maintain partnerships with other agencies to expand resources; advocate and intervene with other agencies on behalf of participants.
- Participate in meetings, training, and staff development activities.
- Attend conferences/training sessions both in-house and at other agencies.
Qualifications:
- Bachelor’s degree in Social Work, Sociology, Human Services, or a related field preferred.
- Minimum of two (2) years of experience working with older adults or in the case management senior services sector.
- Knowledge of benefits/entitlements and community organizing experience are a plus.
- Superior written and verbal communication skills.
- Excellent interpersonal skills with a demonstrated ability to build and sustain relationships.
- Self-motivated and resourceful, able to work independently as well as collaboratively with staff.
- Ability to maintain confidentiality and use appropriate discretion.
- Proficient in Microsoft Office applications including Word, Excel, Outlook, and database management/search tools.
- Bilingual-Spanish verbal and written competencies are required.
What You’ll Get:
Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes:
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Accounts (FSA)
- Paid Family Leave
- 403b Retirement Plan
- Up to 27 days of annual leave (17 days in your first year) and 12 sick days
- Specified Federal Holidays off
- Professional development, training, and networking opportunities
Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave.
Equal Opportunity Employer:
Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Drug-Free Workplace.
We are a passion-led, mission-driven organization, continually striving to enrich the lives of our diverse member community.