Teller

Job title

Teller

Reports to

Branch Manager

Job purpose

Under supervision, and in accordance with existing procedures and systems, provides a variety of member service functions involving the receipting and/or disbursing of funds. (i.e. check, money order, gift cards. Work involves constant and direct dealing with Credit Union members and potential members, and requires the ability to accurately record information and communicate effectively. Work may be performed on the teller platform or at the drive-thru windows.

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Duties and responsibilities

• Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals.
• Process teller transaction for members including verifying currency, accepting safe deposit box payments, process money orders & Visa gift cards, and balancing cash drawers
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and secretly of member and bank assets.
• Provides exceptional customer service to our members
• Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions
• Daily opens and closes teller terminal, accounts for cashed assign, received, and disbursed. Accurately balances to teller terminal close report and remits daily work to Senior Teller for disposition
• Performs such other duties as might be assigned from time to time, including but not limited to, ATM/CDM machine balancing, filing, answering telephones, preparation of daily cash letters, processes mail, and assists employees in other departments as required

Qualifications

Education: High school diploma or GED

Experience: Six to twelve months related experience in customer service or retail environment.

Working conditions

Work is performed largely in a pleasant office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You may be expected to be available during weekends or after business hours as business dictates. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the position as required by applicable law. May also be asked to work additional hours as needed to provide adequate coverage at any of our three branch locations.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required by applicable law.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch.

The employee will need to lift box[es] and other supplies that may weigh in excess of 20 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Direct reports

• N/A

Approved by:

Vice President of Human Resources

Date approved:

July 2020

Reviewed:

July 2020

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Signature Date