NCDIT - Field Support Specialist- Junior

7 days ago

Raleigh, United States Software Technology Inc Full time
Job DescriptionJob DescriptionThis position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include: routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.

***This is an onsite position.
***The max rate for this position is $$$/hour.

Day-to-Day Field Support:
Onsite support across all services utilizing ITIL service processesof change, incident, release and configuration management. This position willimplement new releases of service components into the operational environmentfollowing well-defined processes. This position will implement moves, adds, andchanges to service components. This position will be involved in theinvestigation, diagnosis, resolution of problems and incidents. Servicecomponents include: routers, firewalls, switches, gateways, cableinfrastructure, and communications software and protocols.

Performs site surveys, assessments, and physical inventories.
Work with other analysts and specialists to resolve incidents and problems.
Work with other analysts and specialists to perform changes.
Performs installations of new equipment and infrastructure which may include:cabling, switches, patch panel, VOIP, firewall, routers, AP s at customerlocations.
Insure availability of proper equipment for site visits including tools,cables, and hardware.
Works with vendors for assistance with equipment implementations.
Consults with clients and arranges site visits.
Maintain standard approved IOS configurations
Hardware configuration make changes as needed
Continue to expand knowledge on services supported by the team

15PCT Administrative Duties
Data management, inventory control and vehicle assignment responsibilitiesdocumentation
Work with WAN inventory staff and Service Desk to update recordsregarding employees, hardware and proper disposal of IT assets.
Maintain range of equipment inventory to support day-to-day operational fieldduties.
Perform physical inventories as needed
Possess familiarity of NSWAN database and Remedy Asset database.
Maintain equipment storage locations and assigned state vehicles (asindicated in the DOA Motorfleet handbook)


Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience performing site surveys, assessments, and physical inventoriesRequired5YearsExperience resolving incidents and problems with the assistance other analysts and specialists.Required5YearsInstallations of new equipment and infrastructure including: cabling, switches, patch panel, VOIP, firewall, routers, AP s at customer locationsRequired5YearsExperience working with vendors for assistance with equipment implementations.Required5YearsMaintain standard approved IOS configurationsRequired5YearsHardware configuration make changes as neededRequired5Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2All work must be completed on site. Do you accept this requirement?Question3Please list candidate s email address. Question4Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question5Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?Question6Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?Question7Candidates submitted above the rate of $$$ will not be considered. Do you accept this requirement? Question8Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?Question9Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?

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