Job DescriptionJob DescriptionBenefits:

• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing

Junior Dispatcher
Job Description
Position Title: Junior Dispatcher

Reports to: Chief Administrative Officer

Pay Classification: Non-Exempt

Pay Type: Hourly

Summary

Schedule and dispatch workers, or work crews for normal installation, service, or emergency repairs rendered outside the place of business. Arrange for necessary repairs to restore service and schedules. Schedule return trips with customers when parts are in. Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones. Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Receive or prepare work orders. Oversee all communications within specifically assigned territories. Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Clear and concise communications with department managers, team members and company customers, including keeping customers appraised as to company schedule and requested lead-times. Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

Duties and Responsibilities

Schedule and coordinate all service calls as calls are received.
Create dispatch ticket for all service calls.
Dispatch Service Technicians, one call at a time.
Dispatch Service Technicians from home to first call.
Debrief Service Technicians after completion of each call.
Maintain the dispatch board / schedule.
Forecast workload for 2 3 days out.
Contact customers with a Parts Pending status as parts are received for scheduling.
Follow up on all pending and recommended work with customer utilizing the pending work log.
Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.)
Update service database from service ticket.
Forward checks and payments to accounting.




Requirements and Qualifications

• High school diploma or GED certificate
• Good communication and interpersonal skills capable of maintaining strong relationships
• Strong organizational and multi-tasking skills
• Excellent analytical and problem-solving abilities
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines

OUR TEAM MISSION

The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.

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