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Concierge Services Sr Ambassador #11

4 months ago

Far Rockaway, United States St. John's Episcopal Hospital Full time
Job DescriptionJob Description

Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us

Type: Full-Time (75 hours biweekly)

Shift: Varies

Hours: Varying hours between 7:00 AM and 8:00 PM Monday through Friday

Varying hours between 8:00 AM to 8:00 PM Saturday and Sunday

Pay: $23.07 / Hour

Job Summary:

Ambassadors greet, escort, direct, and communicate with every guest of St. John's Episcopal Hospital. As the first SJEH representative people encounter, ambassadors must convey professionalism, compassion, empathy, and excellence.

Responsibilities:

  • Greet each patient or visitor to the hospital with a smile, warm welcome, and helping hand
  • Escort or direct guests to their SJEH destination
  • Assess whether patients require a wheelchair escort
  • Engage patients and visitors in conversation about the quality of services they are receiving
  • Convey any concerns or complaints to the appropriate team member

Requirements:

  • High School diploma or Equivalency diploma required
  • 2 years' customer service experience required
  • Positive outlook
  • Strong verbal communications skills
  • Working knowledge of e-mail and word processing
  • English fluency required, bilingual preferred