Service Executive
4 weeks ago
We are onefinestay, the world's leading luxury private rental brand, where guests receive a unique opportunity to live like a local in exceptional private residences. Our mission is to provide our guests and homeowners with superior service, setting us apart from our competitors.
The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.
Role purpose
Our service team members are our frontline specialists who ensure our guests have an unforgettable stay and our homeowners are kept in the loop on any issues that may arise. The service team is responsible for tasks ranging from everyday fantastic customer service to organizing maintenance contractors and coordinating with other teams. Often the only members of the team to interact with our guests in person, this role makes up the eyes, ears, and smile of our business.
The successful candidate will speak confidently and fluently with all sorts of people, whether that’s a doorman at a high-end property, a passing neighbor, or a VIP guest in distress. As a representative of the company, you’ll be knowledgeable when it comes to our homes and services, but also have the smarts to know when discretion is in order.
This role will mainly be remote, with the exception of the Meet & Greets, Rapid Response calls and Home Registrations, where the perfect candidate will commute to our homes to meet with our guests, homeowners and/or vendors.
Duties and responsibilities
- Answer inbound calls and Emails from our guests/homeowners and provide them with friendly efficient solutions to any issues or requests they may have while in stay.
- Liaise between guests, homeowners, and contractors to fix any home repairs that arise during the stay.
- Collect detailed information from customers and the field to formulate a resolution response to issues within service delivery and cost guidelines.
- Manage challenging communications with high-value customers (homeowners, guests, and travel agents) who are unsatisfied with our service, product or resolution offered.
- Coordinate issue resolution tasks within the field efficiently, whilst keeping the customer informed of your and their actions(maintenance technicians, contractors, cleaners, stay managers etc.)
- Assess the impact of the issue(s) experienced by the customer - taking into account the lifetime value of the customer, the impact on the brand and our contractual obligations - to offer a satisfactory compensation package within our guidelines, delivered in a way that emphasizes luxury hospitality standards.
- Collectively with the team, you’ll drive high NPS and customer satisfaction scores.
- Work with your peers and management to drive organizational and process improvements throughout the business to prevent repeat issues from occurring.
- When doing Meet & Greets, you would arrive in advance of guests, getting to know our homes inside and out, while troubleshooting any last-minute fixes. Once guests arrive, we introduce the home, the neighborhood, and our service, ensuring our guests are comfortable and happy before we leave them to enjoy the home.
Qualifications and experience
- Must reside in or be willing to commute to Los Angeles and have reliable transportation
- A professional appearance and demeanor
- Flexible availability is a MUST for this position
- Excellent communication skills, with the ability to communicate difficult messages clearly and empathetically; fluency in written and spoken English is required. Another language is a plus.
- An active listener who can think quickly and critically under pressure
- Able to confidently solve complex problems, while maintaining customer satisfaction and controlling costs
- A keen commercial sense and operational coordination experience
- Possess the ability to deliver luxury hospitality services to all of our guests
- Superb organization skills in order to prioritize and manage a large volume of cases during peak periods, as well as work autonomously
- Ability to calmly thrive under pressure, perform consistently and work with a sense of urgency
- Prior experience working in the hospitality industry, as well as with CRM's is a plus
-
Culver City, United States Amazon.com, Inc. Full timeBASIC QUALIFICATIONS- 2 years of senior level leadership support, or 1 years of Amazon experience- 2 years of professional or military experience- Experience with executive level calendar management- Experience with domestic or international travel c Executive Assistant, Artist, Music, Executive, Product, Assistant, Business Services
-
Account Executive
4 days ago
Culver City, United States Zambezi Full timeJob DescriptionJob DescriptionWe are seeking a versatile, entrepreneurial Account Executive to join our client services team. If you're a buttoned up problem solver who loves to be involved in the creative process, this could be one for you. You’ll be working on a portfolio of clients including a major sports brand with top tier athletes, creating work...
-
Executive Administrative Assistant
1 week ago
Culver City, United States Didi Hirsch Mental Health Services Full timeExecutive Administrative Assistant (Sepulveda Quality Assurance) This position is partially remote, and you have the option to elect into a 9/80 flex schedule. The pay range for this position is between $35.60 - $39.53 per hour. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and...
-
Culinary Director/Executive Chef
2 weeks ago
Culver City, United States Palm Court Senior Living Full timeJob DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What can you expect?Cogir Senior Living (formerly Cadence) is hiring a talented and experienced Director of Culinary Experience (Executive Chef) in our beautiful retirement community Palm Court Senior Living! Our Director of Culinary...
-
Executive Director/Administrator
2 days ago
Culver City, United States Studio Royale by Cogir Full timeJob DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living (formerly Cadence Living) is hiring an experienced, customer-focused, and compassionate Executive Director (Administrator) in our beautiful retirement community Studio Royale by Cogir.The Executive Director...
-
Executive Director/Administrator
3 days ago
Culver City, United States Studio Royale by Cogir Full timeJob DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living (formerly Cadence Living) is hiring an experienced, customer-focused, and compassionate Executive Director (Administrator) in our beautiful retirement community Studio Royale by Cogir.The Executive...
-
Business Development Executive
1 month ago
Culver City, United States The Sliding Door Company Full timeJob DescriptionJob DescriptionPosition Overview: In the Business Development Executive role, you will be a key player in growing sales. Your role will focus on generating new leads, engaging with prospects through various channels, qualifying leads to drive revenue while building relationships. This is an exciting opportunity for an ambitious individual...
-
County Executive Director
4 weeks ago
Forrest City, United States Farm Service Agency Full timeSummary This s a County Executive Director positions, locations are listed to the right. This position is employed by the local Farm Service Agency (FSA) committee(s).
-
Sr Business Analyst, S3, Facilities
4 weeks ago
Culver City, United States Sony Pictures Entertainment Full timeThe Sr Business Analyst, Corporate IT, will play a key role in supporting technology solutions and strategy, while maintaining close business relationships with the Security, Safety, and Sustainability (S3) department, Facilities department, and Admin Services department. Technical experience in the physical security industry and knowledge of applications...
-
Sales Executive
1 week ago
Culver City, United States Paychex Full timeOverviewSelling Company's products and services by developing new clients and increasing the client base to increase profits in the Core Sales, Human Resource Services Sales or Major Market Sales organizations. ResponsibilitiesLeverage the Go-to-Market Sales Strategy to identify customers' needs and present the Paychex solution to key stakeholders and...
-
Sales Executive
2 weeks ago
Culver City, United States Paychex Full timeOverviewSelling Company's products and services by developing new clients and increasing the client base to increase profits in the Core Sales, Human Resource Services Sales or Major Market Sales organizations.ResponsibilitiesLeverage the Go-to-Market Sales Strategy to identify customers needs and present the Paychex solution to key stakeholders and decision...
-
Sales Executive
3 days ago
Culver City, United States Paychex Full timeOverview Selling Company's products and services by developing new clients and increasing the client base to increase profits in the Core Sales, Human Resource Services Sales or Major Market Sales organizations. ResponsibilitiesLeverage the Go-to-Market Sales Strategy to identify customers needs and present the Paychex solution to key stakeholders and...
-
Culinary Services Director-Culver City
4 weeks ago
Culver City, United States Westmont Living Full timeAt Westmont Living, we provide a full spectrum of options in health care and housing, from independent and assisted retirement living to memory care. The comfort and care of our residents is our highest priority. Would you like to be create a fine dining experience for this caring team? Do you like to serve the pallets of our seniors? We want to hear...
-
Executive Assistant
2 weeks ago
Jersey City, United States Tata Consultancy Service Limited Full timeJob Description:Support the President of North America and provide additional support to his leadership team. Use their judgement to ensure that company goals and objectives are accomplished and that operations run effectively. Plan and orchestrate work to ensure that leaders priorities are met, organizational goals are achieved, and best practices are...
-
Customer Service Specialist
12 hours ago
Arizona City, United States Service Experts Full timeArizona's Dukes of Air 6938 E Parkway Norte, Mesa, AZ 85212 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service...
-
Require Customer Service Executive
6 days ago
West Valley City, United States Adpostman Full timeThe customer service executive is mostly **responsible for attending to customers needs and complaints to the best of their ability**. His/her job description usually entails answering customers phone calls to take orders, resolve complaints, and to answer to queries. It could also be to provide information to customers. **Location** 6th Floor, SlS Tower, GP...
-
Oklahoma City, United States Seidor Full timeAll Jobs > Sales Executive- IT Staff Augmentation/IT Outsourcing Services Sales Executive- IT Staff Augmentation/IT Outsourcing Services Fully Remote • ITO Sales Full-time Description SEIDOR North America is seeking a dynamic and driven Sales Executive to join our IT Staff Augmentation team! The ideal candidate will be responsible for generating new...
-
Portfolio Manager
1 day ago
Culver City, United States Servicon Full timeWho We Are: We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients. Our goal is to become a trusted partner, not outsourced...
-
Portfolio Manager
6 hours ago
Culver City, United States Servicon Full timeWho We Are: We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients. Our goal is to become a trusted partner, not outsourced...
-
Trade Marketing Specialist
2 weeks ago
Culver City, United States Global Channel Management Full time**Trade Marketing Manager Opportunity** **Requirements** A minimum of 3 years of Trade Marketing experience in the FMCG or salon professional beauty care industry. Proficiency in SAP. A degree in business, marketing, operations, or supply chain. Exceptional organizational skills with the ability to manage multiple tasks effectively. Capable of working...